Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring External Contacts
January 16, 2013
203
2. Click Add New. The Add New page appears (
).
3. Complete the fields as described below.
4. Click Save to save your changes. The external contact is added.
NOTE: After you click Save, you cannot edit the URI field. If you want
to change the URI of an existing external contact, you must delete the
external contact and create a new external contact with the new URI.
to change the URI of an existing external contact, you must delete the
external contact and create a new external contact with the new URI.
5. If you want to create additional external contacts who have similar
information, click Copy, edit the fields as needed, then click Save.
6. When you are finished adding an external contact, click Return to External
contact list.
Figure 120. Add New page
Field
Description
Last Name
Optional. Maximum of 128 characters. No restrictions on
the characters that can be entered.
the characters that can be entered.
First Name
Optional. Maximum of 128 characters. No restrictions on
the characters that can be entered.
the characters that can be entered.
URI
Uniform Resource Indicator. Required. No restrictions on
the length or characters that can be entered.
the length or characters that can be entered.
Phone
Number
Optional. No restrictions on the length or characters that
can be entered.
can be entered.