Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
212
January 16, 2013
Question
Can global phone books be linked back into the Cisco Unified Communications
Manager/Unified CallManager LDAP user list so that it is available from the
IP phone corporate directory?
Manager/Unified CallManager LDAP user list so that it is available from the
IP phone corporate directory?
Answer
No.
Question
Are phone books available to agents when they use their non-ACD extension?
Answer
No.
Question
Is there a maximum number of entries that can be put into a phone book?
Answer
No, phone book size is limited only by the memory available to the agent’s
desktop. Phone books have been tested with up to 3,000 entries.
desktop. Phone books have been tested with up to 3,000 entries.
Question
Can a global phone book be locked down so that only members of a certain team
can view it?
can view it?
No, global phone books are either available to all agents or no agents. However,
there are work flow group phone books that are available to agents that are
assigned to that particular work flow group. If a team is assigned to a work flow
group, and there is a specific phone book for that work flow group, than no other
teams can view that particular phone book. See
there are work flow group phone books that are available to agents that are
assigned to that particular work flow group. If a team is assigned to a work flow
group, and there is a specific phone book for that work flow group, than no other
teams can view that particular phone book. See
for
more information on the various types of phone books.