Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

80

January 16, 2013

Phone Books

Agents have the following types of phone lists available to them.

■

The Recent Call List, a dynamic list of up to 100 recently called phone 
numbers kept by Agent Desktop

■

A personal phone book with unlimited entries, created and maintained by the 
agent (and enabled/disabled by the administrator)

■

Up to 256 global phone books, each with unlimited entries, created by the 
administrator with the global Phone Book function

■

Work flow group phone books, created by the administrator with the work flow 
group Phone Book function

Global phone books are created and maintained using the Phone Book node under 
the Work Flow Configuration application. 

NOTE:  See 

 for more 

information on managing global phone books.

Work flow group phone books are created and maintained using the Phone Book node 
under the specific work flow group node (

Figure 37. 

Global and work flow phone book nodes

Global phone 
book

Work flow 
group phone 
book