Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
CAD Configuration Setup Utility
January 16, 2013
37
CTI Server (Unified CM)
Enter the hostname or IP address, port number, and peripheral ID of the Unified ICM
CTI Server associated with the Unified CM or Unified CM cluster.
CTI Server associated with the Unified CM or Unified CM cluster.
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If the CTI Server is entered with a hostname in Unified ICM, enter a hostname.
If it is entered as an IP address, enter an IP address. Mixing hostname and IP
address between Unified ICM and Configuration Setup can result in failing to
display enterprise data in desktop applications.
If it is entered as an IP address, enter an IP address. Mixing hostname and IP
address between Unified ICM and Configuration Setup can result in failing to
display enterprise data in desktop applications.
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If you have only one Unified ICM CTI server, enter the information in the Side A
section.
section.
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If you are also using a redundant Unified ICM CTI server in a duplexed
environment, enter the location of the redundant Unified ICM CTI server in the
Side B section.
environment, enter the location of the redundant Unified ICM CTI server in the
Side B section.
Figure 11.
CTI Server (Unified CM)