Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

January 16, 2013

3. If you wish to add agent access to all personal phone books, clear the Disable

personal phone book check box.

4. Click Apply.

Importing and Exporting Phone Books

Importing and exporting phone books makes creating and maintaining large phone
books (up to 3000 entries) easier than with the Phone Book Editor window. Phone
books can be created and edited in any third-party application that accepts
comma-separated value (CSV) files, such as a text editor or spreadsheet. Using the
third-party application, you can edit exported phone books—make bulk changes (for
example, changing an area code), and adding and deleting phone numbers. The
updated file can then be imported into Desktop Administrator to replace the previous
version.

NOTE: Phone books for double-byte languages must use UTF-8
character format in order for the double-byte characters to be
imported successfully.

CSV File Format

The phone book CSV file contains the fields shown in

Table 11

An example of a phone book CSV file is shown below.

"First Name","Last Name","Phone Number","Notes"
"Amanda","Cohen","6511234",""
"Nicholas","Knight","612-555-1228","Sales"
"Natalie","Lambert","952-555-9876","Benefits"
"Joseph","Stonetree","651-555-7612","Manager"

A phone book CSV files must conform to this format and include the headers in the
first line. During import the file is scanned for illegal characters. If any are found, they
are replaced with question marks.

Table 11.

Phone book CSV file details

Field

Max Length

Permitted Characters

Can Be
Blank?

First Name

100

Any printable

Last Name

100

Any printable

Phone Number

0–9, aA–zZ, ‘ ( ) + / : . = ?

Notes

256

Any printable

Yes