Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
76
January 16, 2013
Miscellaneous
Use the Miscellaneous tab to set up additional dialing properties (
NOTE: This tab is the same for North American and variable length
dial string formatting.
dial string formatting.
describes the options on the Miscellaneous tab.
To configure the miscellaneous options:
■
Select or clear the appropriate check boxes on the Miscellaneous tab as
desired, and then click Apply to save your changes.
desired, and then click Apply to save your changes.
Figure 33.
Miscellaneous tab
Table 9.
Miscellaneous tab — description
Options
Description
Use text from the clipboard
as the phone number when
pressing the call button
as the phone number when
pressing the call button
Enable Agent Desktop to use clipboard text as the
dialed number when the Call button is pressed, as
long as the clipboard text is a valid text string.
dialed number when the Call button is pressed, as
long as the clipboard text is a valid text string.
Show the dial pad when
using text from the
clipboard for dialing.
using text from the
clipboard for dialing.
Display the dial pad before dialing a number from
the clipboard. If unselected, Agent Desktop dials the
number without displaying the dial pad. Available
only if “Use text from the clipboard…” is selected.
the clipboard. If unselected, Agent Desktop dials the
number without displaying the dial pad. Available
only if “Use text from the clipboard…” is selected.
Convert text to digits in
phone numbers
phone numbers
Converts phone numbers expressed in alphabetic
characters (for example, 1-800-ANYWORD) to their
numeric equivalents before dialing.
characters (for example, 1-800-ANYWORD) to their
numeric equivalents before dialing.