Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador

AgentExtension

The agent’s ACD teleset extension.  
For clients with ALL EVENTS or 
PERIPHERAL MONITOR service, at 
least one of Agent Extension, 
AgentID, or Agent Instrument must be 
provided if the Distribution field 
specifies DISTRIBUTE_TO_ 
SUPERVISOR or DISTRIBUTE_ 
TO_TEAM.

STRING

16

AgentID

The agent’s ACD login ID. For clients 
with ALL EVENTS or PERIPHERAL 
MONITOR service, at least one of 
AgentExtension, AgentID, or 
AgentInstrument must be provided if 
the Distribution field specifies 
DISTRIBUTE_TO_ SUPERVISOR or 
DISTRIBUTE_ TO_TEAM.

STRING

12

AgentInstrument

The agent’s ACD instrument number. 
For clients with ALL EVENTS or 
PERIPHERAL MONITOR service, at 
least one of AgentExtension, AgentID, 
or AgentInstrument must be provided 
if the Distribution field specifies 
DISTRIBUTE_TO_ SUPERVISOR or 
DISTRIBUTE_ TO_TEAM.

STRING

64

Text 

The text of the message to be sent.

STRING

255

Maximum message size (including header):

439

DISTRIBUTE_TO_ 
CLIENT

The message is to be sent to the client 
indicated by the ClientID field.

0

DISTRIBUTE_TO_ 
SUPERVISOR 

The message is to be sent to the agent team 
supervisor.

1

DISTRIBUTE_TO_ 
TEAM

The message is to be sent to all clients in 
the same agent team.

2

DISTRIBUTE_TO_ 
ALL

The message is to be sent to all CTI Server 
clients.

3