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Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador

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Table 5-70
QUERY_AGENT_STATISTICS_REQ Message Format 
Fixed Part
Field Name
Value
Data 
Type
Byte 
Size
MessageHeader
Standard message header.   
MessageType = 112.
MHDR
8
InvokeID
An ID for this request message that 
will be returned in the corresponding 
confirm message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD 
where the agent is located.
UINT
4
Floating Part
Field Name
Value
Data 
Type
Max. 
Size
AgentExtension
The agent’s ACD teleset extension.  
For clients with ALL EVENTS or 
PERIPHERAL MONITOR service, 
at least one of AgentExtension, 
AgentID, or AgentInstrument must 
be provided.
STRING 16
AgentID
The agent’s ACD login ID. For 
clients with ALL EVENTS or 
PERIPHERAL MONITOR service, 
at least one of AgentExtension, 
AgentID, or AgentInstrument must 
be provided.
STRING 12
AgentInstrument
The agent’s ACD instrument 
number. For clients with ALL 
EVENTS or PERIPHERAL 
MONITOR service, at least one of 
AgentExtension, AgentID, or 
AgentInstrument must be provided.
STRING 64
Maximum message size (including header)
114
5-83
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Miscellaneous Service
The CTI Server responds to the CTI Client with the QUERY_AGENT_STATISTICS_CONF message. 
“Session” values represent statistics accumulated since the agent logged in. “Today” values represent 
statistics accumulated since midnight. Call counts and times are updated when any after-call work for 
the call is completed (calls currently in progress are not included in the statistics):
Table 5-71
QUERY_AGENT_STATISTICS_CONF Message Format 
Fixed Part
Field Name
Value
Data 
Type
Byte 
Size
MessageHeader
Standard message header.   MessageType 
= 113.
MHDR
8