Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas

VDN Configuration

Table 8: Uninterruptible Script VDN Vector Form

Lines 1, 2, 3

Steps to do the announcements.

Last line

Call the Script Result vector.

3.4.5. Interruptible Script VDN

The Interruptible VDN corresponds to a VRU script that either makes an
announcement or plays music. This VDN type emulates a caller in queue.
The vector can have only a single music or announcement step as a wait step
for an adjunct-route step so it can be interruptible. The final step is always a
call to the Script Result VDN. The Interruptible vector has the form shown
in Table 8:

Table 9: Interruptible Script VDN Vector Form

Line 1.

Adjunct route.

Line 2.

Announcement or music.

Line 3.

Call the Script Result vector.

3.4.6. Ready VDN

The Ready VDN is used to hold calls that are in queue and waiting for a
command from the PIM. It is only hit when an interruptible Script VDN is
cancelled. The call is then sent to this VDN to await another command from
the PIM. The Ready vector has the form shown in Table 10:

Table 10: Ready VDN Vector Form

Line 1.

Adjunct route.

Line 2.

Announcement or music (long wait).

Line 3.

Go to Default Action VDN.

3.4.7. Script Result VDN

The Script Result VDN is called at the end of the Call Treatment vector(s) or
the Wait for Cancel vector. It is used to indicate that the Virtual VRU script
has ended. The Script Result vector has the form shown in Table 11.

Table 11: Script Result VDN Vector Form

Line 1.

Adjunct route.

Line 2.

Wait on silence (long wait).

Line 3.

Go to Default Action VDN.