Cisco Cisco Administrative Workstation Guia Do Utilizador

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Cause:
The script processing requests from E-Mail Manager contains an erroneous entry for a label
and no agents are available to be assigned the new request.
Action:
Ensure that labels are entered correctly in the script.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 15: Troubleshooting