Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
How to Configure CTI OS and CAD Desktop Features
The information in the following sections assumes that you are already working within the IPCC
Enterprise Web Administration tool, unless otherwise stated.
Enterprise Web Administration tool, unless otherwise stated.
This section contains the following topics:
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Page Access and Use
Use the Desk Settings page to create, edit, and delete agent desk settings. To open the page,
from the Web Administration Tool menu, select Agent Management > Desk Settings. Initially,
the page lists all desk settings defined in the system. You can further
from the Web Administration Tool menu, select Agent Management > Desk Settings. Initially,
the page lists all desk settings defined in the system. You can further
, as desired.
How to Create a Desk Setting
To create a Desk Setting record:
Step 1
On the Desk Settings list page, click Create.
Step 2
Enter unique name for the record up to 24 characters, alphanumeric, period, and underscore
characters only.
characters only.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 11