Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção

Purpose

This manual describes how to administer components of the Cisco IP Contact Center (IPCC)
Enterprise Edition solution. It includes information about administering IPCC Enterprise for
both voice and mutichannel contact centers.

Audience

This document is intended for Contact Center Supervisors and Administrators.

Organization

The following table describes the information contained in each section of this guide:

Provides information regarding the differences
between IPCC Enterprise and System IPCC when

deployed with ICM software, along with conceptual
information about IPCC Enterprise agents, agent
features, and call routing.

Describes how to perform administrative tasks using
IPCC Enterprise with ICM software.

Describes how to perform administrative tasks using
the IPCC Enterprise Web Administration Tool with
a System IPCC deployment.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)