Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
About This Guide
Organization
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Organization
The following table describes the information contained in each chapter of this
guide.
guide.
Chapter
Description
Provides the purpose of this guide and discusses the upgrade
migration methods:
migration methods:
•
Common Ground
•
Technology Refresh
Lists the components interfacing with Cisco ICM software
not covered in this guide
not covered in this guide
Discusses common issues to be addressed when planning an
ICR/ICM upgrade.
ICR/ICM upgrade.
Provides an introduction to the ICM 4.6.2 to ICM 5.0 upgrade
migration and describes the Common Ground and
Technology Refresh upgrade migration methods.
migration and describes the Common Ground and
Technology Refresh upgrade migration methods.
Discusses upgrade planning; the ICM 4.52 baseline; and the
ICM 5.0 hardware and software requirements.
ICM 5.0 hardware and software requirements.
Discusses the ICM 4.6.2 to ICM 5.0 Common Ground
upgrade migration path. Discusses the steps required to
perform a Common Ground ICM software upgrade.
upgrade migration path. Discusses the steps required to
perform a Common Ground ICM software upgrade.
Describes the ICM 4.6.2 to ICM 5.0 Technology Refresh
upgrade migration path. Discusses the steps required to
perform a Technology Refresh ICM software upgrade.
upgrade migration path. Discusses the steps required to
perform a Technology Refresh ICM software upgrade.
Discusses the MS SQL Server 7.0 to MS SQL Server 2000
upgrade and the MS SQL Server 2000 installation.
upgrade and the MS SQL Server 2000 installation.
Discusses common issues to be addressed when planning an
ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) upgrade.
ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) upgrade.