Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Installing and Configuring the Controllers and
Administration & WebView Reporting

This section describes how to install and configure the Central Controller, Agent/IVR Controller,
and Administration & WebView Reporting for Unified SCCE.

This chapter contains the following topics:

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Third-Party Software: Prerequisite Installations

This section lists third-party software that must be installed, configured, or enabled prior to
installing Controllers and Administration & WebView Reporting. These are in addition to the
hardware, network, and operating system requirements described in the 

Install the appropriate Microsoft Windows SNMP
component(s) before installing any Unified SCCE

Windows
SNMP and

All

components that require SNMP monitoring. See the 

WMI services
installed

13

13) http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/snmp70ug.pdf

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)