Cisco Cisco Administrative Workstation Nota De Lançamento
Hosted NAM/CICM Model
o
Enter peripheral.hostport=42027
o
Enter peripheral.hostname2=icmcuspg1b (be sure to uncomment)
o
Enter peipheral.hostport2=43027 (be sure to uncomment)
o
SAVE and CLOSE file
8. Open
the
blender.properties file (from the directory C:\CiscoMB\servlet\Properties\Blender) with a
text editor and make the following edits:
Note: these setting vary according to peripheral types.
[example]
o
Uncomment “service1=service.fwgw.properties”
9. Open the firewallgatewayFG.properties file with a text editor (located in the
C:\CiscoMB\servlet\Properties directory) and make the following edits:
Note: These setting vary according to whether or not you have duplex PG’s.
[example]
10. Replace <connectionname> (appears throughout) with the name of the connection to Media Blender
that you created on the collaboration server during the
steps. For example: cmb1.
11. Enter the Primary and Secondary CTI Server hostnames, where indicated by <primaryhostname> and
<backuphostname>.
12. Enter the Primary and Secondary CTI Server ports, where indicated by <primaryserverport> and
<backupserverport>.
13. Save and Close.
To Start Media Blender:
1. Open the Browser and enter the URL http:\\<media blender hostname>.
2. For the user name, enter Administrator (with capital A).
3. For the password, enter <Win2K Admin login password>.
4. Click on the Server Administration link.
5. In the left frame, click on Media Blender > Server > Start > Shutdown.
6. In the right frame, click Start.
7. In the left frame, select Media Blender > Service > Firewall Gateway > Start > Stop.
8. In the right frame, click Start.
Verify that these ICM Processes have no errors:
o
CallRouters:
o
Router: running and synchronized with its peer
o
Ccagent: connected to all configured peripheral gateways
o
Rtsvr: feed activated to the AW
o
Loggers:
o
Logger: connected to its respective database and synchronized with its peer. MDS is in
service
service
o
CampaignManager: the process is running on the logger and connected to the Blended
Agent Dialer.
Agent Dialer.
o
Admin Workstation:
o
Updateaw: Displays “waiting for new work”
o
Iseman: the listen thread is waiting for a client connection
o
Cms_jserver: the cmsnode.exe process is active. The event helper message shows CCS
and CEM running.
and CEM running.
o
Cmsnode: the initialization is complete
o
Peripheral Gateways:
o
Generic (IPCC & VRU) PG
Mdsproc: in service
Release 6.0(0) Staging on Windows 2000
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