Cisco Cisco Agent Desktop 8.5

CAD IPCC Enterprise and Hosted Editions Release 7.0(2) includes the following new features.

Cisco IP Phone Agent is now offered as a standalone application in the standard, enhanced, and premium 
bundles.

If CAD has corrupted or missing files, use the Repair functionality in the Control Panel Add or Remove 
Software utility to fix them. If the repair fails, contact Cisco TAC. You may be required to remove and 
reinstall CAD.

Desktop monitoring does not function with some NIC cards. The Intel PRO/100 and PRO/1000 NIC card 
series are unable to detect both voice packets and data packets in a multiple VLAN environment, which 
prevents desktop monitoring from functioning properly. These NIC cards do not fully support NDIS 
Promiscuous Mode settings.

A workaround solution is available from the Intel Technical Support website (Solution ID: CS-005897). 
Other solutions include:

Using another type of NIC cards that is fully NDIS compliant. For a procedure for testing if a NIC 
card is fully NDIS compliant, see www.cisco.com/en/US/customer/products/sw/custcosw/
ps427/prod_tech_notes_list.html). 

Monitoring agents via a VoIP Monitor server.

Cisco IP Phone Agent does not support Cisco Outbound Option.

CAD 7.0(2) works only with Cisco IPCC Enterprise and Hosted Editions 7.0. To stage an upgrade, you 
may run CAD 4.6 or 6.0 while upgrading to IPCC Enterprise and Hosted Editions 7.0, and then, when a 
stable system is verified, upgrade CAD to 7.0(2). Running previous versions of CAD with IPCC 
Enterprise and Hosted Editions 7.0 is recommended only while staging upgrades.