Cisco Cisco Administrative Workstation Referências técnicas

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Before you use Web Setup Tool to install the Aura Contact Center PG, you 
must first create a peripheral object for the PG by using the Unified ICM 
Software configuration tools. Specifically, use Configure Unified ICM 
software or the newer PG Explorer tool (available in ICM 4.5 and greater) 
to configure a peripheral object for the PG. 

Write down the Peripheral Number and Logical Controller ID values that 
Unified ICM assigns to the peripheral object. You will need these values 
when you install the PG through the Web Setup Tool. 

For more information on configuring peripheral objects, see “Unified 

X

Configuration” later in this chapter. For detailed instructions, see the 
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & 
Hosted. 

85B

Follow the instructions for installing the Aura Contact Center PG that are 
outlined in the Cisco Unified Contact Center Enterprise Installation and 
Upgrade Guide. Use the detailed field descriptions provided in this chapter 
as supplementary information, if necessary. 

Within the Web Setup Tool, one of the following dialog boxes is 
displayed, depending on which version of Unified ICM you are running: 
 

 

Make the following settings in the Aura Contact Center Configuration 
screen: 

 

Peripheral Name. Set this field to the name by which you identify the 
Aura Contact Center ACD.