Cisco Cisco Web Security Appliance S360 Guia Do Utilizador
26-3
Cisco IronPort AsyncOS 7.1 for Web User Guide
OL-23207-01
Chapter 26 System Administration
Support Commands
After loading the XML sub-section, submit and commit the update.
Committing Changes to the Appliance Configuration
Each time you modify settings and change appliance behavior using the S-Series
web interface, you must first submit your changes and then commit them to the
active configuration.
web interface, you must first submit your changes and then commit them to the
active configuration.
For more information about committing changes, see
Support Commands
The features in this section are useful when you upgrade the appliance or contact
your support provider. You can find the following commands under the Technical
Support section of the Support and Help menu:
your support provider. You can find the following commands under the Technical
Support section of the Support and Help menu:
•
Open a Support Case. For more information, see
.
•
Remote Access. For more information, see
.
•
Packet Capture. For more information, see
.
Open a Support Case
You can use the appliance to send an email to IronPort Customer Support asking
for assistance. When the appliance sends the email, it also sends the configuration
of the appliance. You can do this in the following ways:
for assistance. When the appliance sends the email, it also sends the configuration
of the appliance. You can do this in the following ways:
•
CLI. Use the
supportrequest
command.
•
Web interface. Use the Support and Help menu > Open a Support Case page.
When you send a support request, you can enter comments describing the issue
for which you need support. The appliance must be able to send mail to the
Internet to send a support request.
for which you need support. The appliance must be able to send mail to the
Internet to send a support request.
To send a support request in the web interface:
Step 1
From the Support and Help menu, choose Open a Support Case.