Nortel Networks meridian m3905 Manual Do Utilizador
14
Call Center Agent/Supervisor Features
Agent login
/
1. Press the
In-Calls
Key.
2.
Dial
your Agent ID (if required).
/
or
/
3. Press the
In-Calls
Key.
or
Press the
Not Ready
Key to enter the
ACD queue.
Note:
On the Meridian SL-100, press
Make Busy Key until the indicator turns on,
then press the In-Calls Key.
then press the In-Calls Key.
Login with Agent ID and Multiple Queue Assignment (MQA)
MQA allows you to enter your four digit Agent ID, select a Supervisor (if your
queue requires one), and enter up to five different ACD DNs with priorities.
queue requires one), and enter up to five different ACD DNs with priorities.
To login:
/
1. Press the
In-Calls
Key.
To login without Supervisor ID and
without Priority:
without Priority:
2. Select one of the following scenarios:
A, B, C, or D.
Selection A
Dial
your Agent ID
£
ACD DN 1
£
A
CD DN 2
£
ACD DN 3
£
ACD DN 4
£
ACD DN 5
£ £
.
In - Calls
In - Calls
Not Ready
In - Calls