Manuais de utilizador para Nortel Networks meridian m3905

Manual Do Utilizador (English)Manual Do Utilizador (English)

Manual Do Utilizador

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Title Page
1
Table of Contents
3
Introduction to your M3905 Call Center Telephone
9
- M3905 Call Center telephone
  9
- M3905 Call Center features
  10
- Available ACD Features on the M3905 ACD telephone
  10
Terms you should know
11
Your Telephone’s Controls
13
- Programmable Line/Feature Keys (Self-labeled)
  13
- Programmable Feature Keys (Self-labeled)
  14
- Call Processing Keys
  14
- Fixed Keys
  15
- Application Keys
  18
- Primary Directory Number
  18
- Individual Directory Number
  19
M3905 Call Center Meridian Digital Telephone
21
Call Center Agent/Supervisor Features
21
- Call Center headset interface
  21
- Agent login
  22
- Login with Agent ID and Multiple Queue Assignment (MQA)
  22
- Default login
  24
- Correct errors during the login procedure
  24
- Agent logout
  25
Agent features
26
- Use Activity Code
  26
- Answer Call Center calls
  27
- Call Forcing
  28
- Use the Emergency Key
  28
- Use Not Ready
  29
- Answer or make non-ACD calls
  29
- Contact your supervisor
  30
- Use Walkaway and Return from Walkaway
  31
Call Center Supervisor features
33
- Agent keys
  33
- Answer Agent
  33
- Answer Emergency
  33
- Call Agent
  34
- Use the Supervisor Observe and Supervisor Headset Jack
  34
- Interflow
  35
- Night Service
  35
- Observe
  36
Your telephone non-ACD call features
39
Make a call
39
- Auto Dial
  39
- Redial last number called
  40
- Transfer a call
  41
- Use Timed Reminder Recall
  42
- Set up a Conference call
  42
- Use Call Join
  43
- Activate Ring Again
  44
- Use Speed Call
  45
- Make a System Speed Call
  46
- Make an Intercom call
  46
Answer a call
47
- Place a call on Hold
  47
- Use Call Park
  48
- Display call information
  50
- Use Call Waiting
  51
While you are away from your desk
52
- Call Forward
  52
- Forward an internal call
  53
- Use Remote Call Forward
  53
- Secure your telephone
  54
While on an active call
56
- Activate Call Charge
  56
- Charge a call or Charge a Forced call
  56
- Record a Calling Party Number
  58
- Trace a Malicious call
  59
Call features
60
- Use Group Call
  60
- Use Privacy Release
  61
- Activate Override
  62
- Activate Override, Enhanced
  62
- Use the Buzz signal
  63
- Make an announcement over the Call Page
  63
- Use Forced Camp-on
  64
- Radio Page Feature
  64
Your telephone display information
67
- Understand the Meridian 1 Calls Waiting status indicator for ACD
  67
- Understand the ACD display information for the Meridian SL-100
  67
- Display agent status
  68
- Display queue
  69
- Display call information
  69
Your M3905 Call Center Telephone Options menu
70
- Options feature list
  70
- To access your adjustable features in the Options menu
  71
- Select language
  72
- Change feature key label
  72
- Adjust the contrast
  73
- Adjust the volume on your telephone
  74
- Choose Ring type
  75
- Use Call Timer
  76
- Format Date/time
  76
- Use Key Click
  77
- Headset Type
  78
- Display Diagnostics
  79
- Set MCA Data Parameters
  79
Accessories for the M3905
81
- Additional Key Caps
  81
- Accessory Connection Module (ACM)
  81
- Headset
  81
- Handset
  81
- Analog Terminal Adapter (ATA)
  81
- External Alerter and Recorder Interface
  82
- Key-based Expansion Module
  82
- Meridian Communications Adapter (MCA)
  82
Feature Chart
83
Meridian 1 Flexible Feature Codes (FFC)
87
Meridian SL-100 Feature Access Codes (FAC)
88
- A
  89
- D
  89
- B
  89
- C E
  89
- F
  89
- G
  89
- H N
  90
- O
  90
- I P
  90
- R
  90
- L
  90
- S
  90
- M
  90
- T
  90
- V
  90
Index
89
Back
92

Manual Do Utilizador

Tamanho:

800 KB
Páginas:

92
Language:

English

Manual Do Utilizador

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Manual Do Utilizador

Tamanho:

400 KB
Páginas:

50
Language:

English