Nortel Networks meridian m3905 Manual Do Utilizador

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Call Center Supervisor features
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To use the Supervisor Observe 
feature for a two way conversation:
While the headset is plugged in, press the 
Supervisor Observe
 Key, the LED lights 
continuously and the supervisor can 
participate in the conversation. 
To mute the Supervisor headset:
Press the 
Supervisor Observe
 Key a 
second time and the to put the supervisor 
headset on mute. The LED turns off.
Interflow
When the call backlog or the waiting time in the queue exceeds a set threshold, 
Interflow forwards calls to a predefined target queue.
The supervisor activates Interflow when the waiting time for the queue exceeds its 
threshold.
To activate Interflow:
Press the 
Interflow 
Key. The indicator 
flashes and excess calls are routed to the 
destination.
To stop Interflow:
Press the 
Interflow 
Key again.
Night Service
To enter Night Service:
     
 +
 
Press the 
Night 
Key
 
and 
dial
 
fl
 
(6=N for Night).
The indicator lights continuously. All calls 
in the queue and new calls receive Night 
Service.
Interflow
Interflow
Night