Nortel Networks meridian m3905 Manual Do Utilizador
Call Center Supervisor features
27
To use the Supervisor Observe
feature for a two way conversation:
feature for a two way conversation:
While the headset is plugged in, press the
Supervisor Observe
Key, the LED lights
continuously and the supervisor can
participate in the conversation.
participate in the conversation.
To mute the Supervisor headset:
Press the
Supervisor Observe
Key a
second time and the to put the supervisor
headset on mute. The LED turns off.
headset on mute. The LED turns off.
Interflow
When the call backlog or the waiting time in the queue exceeds a set threshold,
Interflow forwards calls to a predefined target queue.
The supervisor activates Interflow when the waiting time for the queue exceeds its
threshold.
Interflow forwards calls to a predefined target queue.
The supervisor activates Interflow when the waiting time for the queue exceeds its
threshold.
To activate Interflow:
Press the
Interflow
Key. The indicator
flashes and excess calls are routed to the
destination.
destination.
To stop Interflow:
Press the
Interflow
Key again.
Night Service
To enter Night Service:
+
Press the
Night
Key
and
dial
fl
(6=N for Night).
The indicator lights continuously. All calls
in the queue and new calls receive Night
Service.
in the queue and new calls receive Night
Service.
Interflow
Interflow
Night