Cisco WS-C3650 4x1G Uplink SMARTnet Service Agreements Guia De Especificação
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Data Sheet
Cisco SMARTnet and Cisco SMARTnet Onsite
Services
Services
Service Overview
Your network is the lifeline that connects your customers to goods and services. The effects of downtime can
significantly decrease productivity, erode customer confidence, and result in lost revenue. Cisco
®
SMARTnet
®
Service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart,
proactive device diagnostics.
Features and Benefits
Cisco SMARTnet Service is essential to keeping your business functions available, secure, and operating at peak
performance. Cisco SMARTnet offers:
●
Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is
staffed by thousands of Cisco professionals.
●
Online self-help support: Gain access to extensive support resources 24 hours a day, 365 days a year
through Cisco’s online knowledge base, communities, resources, and tools. Table 1 details the support
resources available with Cisco SMARTnet.
●
Ongoing OS updates and upgrades: Within your licensed feature set, get ongoing OS support for both
minor and major OS releases.
●
Advance hardware replacement: The right level of hardware support helps minimize downtime. Premium
level services provide assurance you will have the parts when you need them.