Bose SoundWear™ Companion® Speaker Manual Do Proprietário

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T R O U B L E S H O O T I N G

Symptom

Solution

Speaker does not charge

• Make sure the connector on the cable is correctly aligned with

the connector on the speaker.

•  Secure both ends of the USB cable.
•  Try another charging source.
•  If your speaker has been exposed to high or low  temperatures,

let it return to room temperature and then try charging again.

• Reset your speaker (see “Reset your speaker”).
• Your speaker may be in safety protection mode

Microphone is not picking

up sound

• Make sure the microphone opening on the left side of the

speaker is not blocked.

• Try another phone call.
• Try another compatible device.

Mobile device not

responding to button

presses

• For multi-press functions using the Multi-function button

vary the speed of presses.

• Full controls may not be available for some models.
• Try another compatible device.

Reset your speaker

Factory reset clears connected devices and language settings from your speaker and

returns it to the original factory settings.

1. Power on your speaker.

2. Press and hold

and

–

simultaneously for 10 seconds, until the Bluetooth

indicator glows blue, and you hear a voice prompt to select a language