N. V. Nederlandsche Apparatenfabriek NEDAP ADRRFRFID Manual Do Utilizador

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Manual iSense Lumen series

Device Management

Device Management is the service where all organizations, stores, systems and services can be managed. It

also allows a business partner to execute remote service and management. Device Management is offered

together with all Renos-based systems (!Sense).

All the Renos-based products can be connected to the Nedap Device Management Service. This service

provides:

Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with the

system, an alert is generated to the supporting partner.

Remote Service. Via Device Management it is possible for an authorized and certified Nedap engineer

to access the user interface of the system to make changes to the configuration or access system logs.

Remote Firmware update. It is possible to install new firmware releases remotely.

To use Device Management, please make sure that the following firewall ports are opened before installation:

HTTPS port 443 outgoing to 

*.nedapretail.com

TCP port 443 outgoing to 

*.nedapretail.com

This can be verified by connecting your laptop to the customer network, open your browser and navigate to 

. You should see a login screen there.

https://login.nedapretail.com

It is also possible to do this via an HTTPS proxy, however, the remote log-in feature is not available then.

For further details, please refer to the Knowledge Base article "KB3: Network information".