WatchGuard Firebox X Peak LiveSecurity Reinstatement WG017236 Folheto
Códigos do produto
WG017236
WatchGuard
®
LiveSecurity
®
Service
the Best support & Maintenance package in the industry
Faster Response, Smarter Support
superior custoMer care and eXpert technicaL support
Your LiveSecurity Service subscription provides access to telephone and web support from our team of
security experts.
security experts.
The standard LiveSecurity subscription provides support 12 hours a day/five days a week (12 x 5), from
6:00 am to 6:00 pm in every international time zone.
6:00 am to 6:00 pm in every international time zone.
LiveSecurity Plus upgrades support to 24 hours a day/7 days a week (24x7).
Gold level service upgrades support to 24 x 7 with a targeted one-hour response time, with an unlimited
number of incidents.
number of incidents.
Enterprise Gold, ideal for accounts with large numbers of XTM 2 Series and XTM 33 models, enables
organizations to have Gold level service account-wide.
organizations to have Gold level service account-wide.
Platinum level service allows enterprises with complex environments to have personalized service from
a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
hardWare Warranty
Hardware warranty with advance hardware replacement saves you time and money.
Having an active LiveSecurity subscription extends the one-year warranty that is included with the
purchase of any WatchGuard security appliance.
purchase of any WatchGuard security appliance.
LiveSecurity also provides advance hardware replacement, which means that should there ever be a
hardware failure, WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of
receiving the returned appliance to minimize downtime.
hardware failure, WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of
receiving the returned appliance to minimize downtime.
soFtWare updates and enhanceMents
LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.
Receive more than just the standard fixes and minor software patches. LiveSecurity delivers feature
enhancements, full-rev updates, and new capabilities as long as your subscription is active.
enhancements, full-rev updates, and new capabilities as long as your subscription is active.
Obtain software updates easily, with no additional cost or paperwork. Simply download updates from
the LiveSecurity home page, and your system is up to date.
the LiveSecurity home page, and your system is up to date.
your earLy Warning systeM
WatchGuard security experts closely monitor daily security developments and emerging hacker techniques,
delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at
watchguardsecuritycenter.com, deliver threat information that is:
delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at
watchguardsecuritycenter.com, deliver threat information that is:
Timely – When new threats arise, you’re among the first to know.
Concise – You’ll know within seconds what the issue is and how important it is to you.
Comprehensive – LiveSecurity reports cover substantive network security issues for Microsoft®
Windows®, Macintosh®, and UNIX®/Linux.
Windows®, Macintosh®, and UNIX®/Linux.
Practical – LiveSecurity alerts always list specific steps you can take to address a new threat with
commentary on how your WatchGuard systems can block or reduce the risk.
commentary on how your WatchGuard systems can block or reduce the risk.
aVaiLaBLe For aLL Watchguard
netWork security soLutions
WatchGuard® knows just how important
support is when you are trying to secure
support is when you are trying to secure
your network with limited resources. You
require greater knowledge and assistance in
a world where security is becoming more
critical. LiveSecurity Service gives you the
backup you need, starting with an
initial LiveSecurity subscription that
supports you from the moment you
activate your WatchGuard appliance.
“WatchGuard
customer support is
head and shoulders
above the rest.
”
Kyle Young
Senior Technical Analyst
Houston Community Call Center
WatchGuard® Technologies, Inc.
LiveSecur
ity Datasheet