Brother DS-820W DS-920DW Manual Do Utilizador
Troubleshooting
67
12
Error Codes
Calibration failed. Please reboot the
machine.
machine.
The calibration failed for some rea-
son. For example, the Calibration
Sheet is not inserted in the correct di-
rection.
son. For example, the Calibration
Sheet is not inserted in the correct di-
rection.
Press and hold the Power button
to turn off the scanner, and press
the Power button to turn on it.
Then, perform the calibration
again.
to turn off the scanner, and press
the Power button to turn on it.
Then, perform the calibration
again.
Insert the Calibration Sheet in the
correct direction.
correct direction.
• To perform the calibration using
the control panel, see Calibration
using the control panel on
page 58.
using the control panel on
page 58.
• For Windows
®
: to perform the cal-
ibration using software, see Cali-
bration using software (for
Windows
bration using software (for
Windows
• For Macintosh: to perform the cal-
ibration using software, see Cali-
bration using software (for
Macintosh) on page 62.
bration using software (for
Macintosh) on page 62.
Error Code
Items Description
Root cause / Code Purpose
How to restore
E03
Card full or Card Read /
Write error
Write error
The SD card is full, protected, or cor-
rupt; scanned images cannot be
saved to the SD card.
rupt; scanned images cannot be
saved to the SD card.
Check the SD card’s protective
switch, reinsert the SD card, or insert
a new SD card.
switch, reinsert the SD card, or insert
a new SD card.
E04
Paper Jam
Scan exceeds the maximum length,
and cannot successfully eject the
scanned document.
and cannot successfully eject the
scanned document.
Open the top cover and remove the
document, then close the cover and
try to scan again.
document, then close the cover and
try to scan again.
E05
Missing Scan Data
Scanner does not detect a document
in the document feeder slot.
in the document feeder slot.
Make sure the document is properly
inserted.
inserted.
E06
Cover Open
The scanner’s top cover is open, or
the top cover sensor has failed.
the top cover sensor has failed.
Close the scanner’s top cover.
E19
Calibration Fail
The scanner’s internal check failed
because of a calibration data error.
because of a calibration data error.
Recalibrate the scanner.
• To perform the calibration using
the control panel, see Calibration
using the control panel on
page 58.
using the control panel on
page 58.
• For Windows
®
: to perform the cal-
ibration using software, see Cali-
bration using software (for
Windows
bration using software (for
Windows
• For Macintosh: to perform the cali-
bration using software, see Cali-
bration using software (for
Macintosh) on page 62.
bration using software (for
Macintosh) on page 62.
Error message
Cause
Action