Ingenico iCT220 Manual Do Utilizador

Page 38

CAUSE/REASON

REMEDY

Assistance required.

The card issuer has

declined to authorise

the transaction.

Call the Authorisation Centre on the number displayed by

the terminal.

Once you have spoken to the Authorisation Centre press

the GREEN button and follow the prompts displayed by

the terminal.

Please contact your Helpdesk.

PROMPTS

Call Auth centre

Call Helpdesk

Not Authorised

Ask the customer to pay by some other means and press

the YELLOW button.

Assistance required.

Referral

Call the Authorisation Centre on the number displayed by

the terminal. When the call is answered quote the referral

message and your Merchant Number.

Transaction declined

by the card.

Unable to Authorise

Ask the customer to pay by some other means and press

the YELLOW button.

Terminal not

connecting to host

via a telephone line.

Unable to Connect

Check the telephone line is connected properly. Call the

Helpdesk for guidance.

Date: July 2012

Released for UT4.13.10

DIV434692A

34. Miscellaneous Prompts

Below are explanations for some of the common prompts displayed by the terminal.