Справочник Пользователя для Ingenico iCT220
Page 38
CAUSE/REASON
REMEDY
Assistance required.
Assistance required.
The card issuer has
declined to authorise
the transaction.
Call the Authorisation Centre on the number displayed by
the terminal.
Once you have spoken to the Authorisation Centre press
the GREEN button and follow the prompts displayed by
the terminal.
Please contact your Helpdesk.
PROMPTS
Call Auth centre
Call Helpdesk
Not Authorised
Ask the customer to pay by some other means and press
the YELLOW button.
Assistance required.
Referral
Call the Authorisation Centre on the number displayed by
the terminal. When the call is answered quote the referral
message and your Merchant Number.
Transaction declined
by the card.
Unable to Authorise
Ask the customer to pay by some other means and press
the YELLOW button.
Terminal not
connecting to host
via a telephone line.
Unable to Connect
Check the telephone line is connected properly. Call the
Helpdesk for guidance.
Date: July 2012
Released for UT4.13.10
DIV434692A
COPYRIGHT © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED
34. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.