HP iPAQ 210 Enterprise Handheld FB144AA Folheto

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack

Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement

with HP.

2

Specifications

Table 1. Service features

Feature

Delivery specifications

Service planning

An HP service specialist will plan all the necessary activities with the Customer, including the

identification of any prerequisites, and schedule the delivery of the service at a time mutually

agreed upon by HP and the Customer, which shall be during local HP standard business
hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside

of HP standard business hours may be subject to additional charges. As part of the service
process, the HP service specialist will verify with the Customer that all service prerequisites
have been met prior to delivery of the service. With this service, HP will:
• Provide a toll-free telephone number and an access number to registered users for scheduling

of the onsite technician; scheduling is available 8:00 a.m. to 5:00 p.m. Monday through

Friday local time

• Schedule the event with the Customer no later than 24 hours from initial contact; service

delivery will be available within 5 business days

• Provide a check list of all steps performed by the technician onsite on a per-PC basis

Software deployment

Service deployment activities include the following:
• Reviewing checklist of tasks to be completed with the Customer
• Backing up and restoring standard user directories, My Documents, Desktop, and User

profiles, and the engineer is to ask if there are other directories for backup (migration limited
to 4 GB)

• Upgrading or performing clean installation of Windows 7 (engineer must verify with the

Customer that the Windows 7 version upgrade is compatible with the OS that will be
upgraded)

• Installing necessary drivers for all PC components (third-party or OEM, as required)

- All PC components are to have Windows 7 compatible drivers installed by the engineer.

Non-compatible components or hardware should be identified by the Windows Upgrade
Advisor prior to the onsite deliverables. The engineer will download and install drivers only

from official third-party OEM sites.

- The engineer is to confirm all Windows 7 certified components of the PC are accessible and

functioning properly prior to leaving the job site. In the event non-compatible components or

hardware are identified, the Customer is to be informed and directed to the correct third-party
resource for support.

• Downloading and installing Windows XP virtual mode for compatible PCs with Intel®

Virtualization Technology or AMD-V™ CPU
- HP engineer will download Windows XP virtual mode, dependent on availability and access to

the Microsoft Web site. Following download, the XP virtual mode will be installed.

• Instructing the Customer on update or reinstallation of software, patches, and drivers during

OS installation; the engineer is to instruct the Customer on how to reinstall software
applications, patches, and additional drivers as necessary, as well as provide guidance on the

compatibility requirements for Windows 7

• Conducting training on features of Windows 7 and Windows XP virtual mode

- The engineer will train the Customer on new features of Windows 7, including how to navigate

and change settings and configuration

- Training on Windows XP virtual mode will include instruction on how to launch, navigate,

install, and operate Windows XP based software.

• Providing Customer with completed checklist and addressing customer review questions;

providing a form to be signed by the Customer and a copy left onsite