HP iPAQ 210 Enterprise Handheld FB144AA Folheto
Códigos do produto
FB144AA
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement
with HP.
3
Problem isolation and
notification
notification
With problem notification, when an end user encounters unpublished software problems, the
appropriate software organization/vendor is notified.
Problem isolation determines whether a usage problem is caused by the software or by a
appropriate software organization/vendor is notified.
Problem isolation determines whether a usage problem is caused by the software or by a
hardware failure. If the problem is traced to the hardware and the Customer has an onsite
hardware maintenance agreement with HP, a call will be placed for service on the hardware
hardware maintenance agreement with HP, a call will be placed for service on the hardware
issue. Alternately, if the Customer does not have an onsite support contract with HP, the
Customer will be directed to remote support at an HP toll-free number. If the Customer does not
have a hardware maintenance agreement with HP, the Customer may request HP to repair the
system at the time and material per-call rates then in effect. In the event the hardware is not a
supported HP product, the Customer must contact their hardware support provider for repair.
If the problem is traced to the software and the technician has provided best-effort
system at the time and material per-call rates then in effect. In the event the hardware is not a
supported HP product, the Customer must contact their hardware support provider for repair.
If the problem is traced to the software and the technician has provided best-effort
troubleshooting within economically reasonable means, the Customer will be referred to the
software OEM or software support provider designated by the Customer. As compatibility will
software OEM or software support provider designated by the Customer. As compatibility will
vary by program, HP makes no guarantee of compatibility with the Windows 7 operating
system.
system.
Customer window
The Windows 7 Onsite Upgrade Service is available 8:00 a.m. to 5:00 p.m. local time,
Monday through Friday, excluding HP holidays.
Calls received and answered outside this coverage window will be logged the next business
day for which there is a service window.
Windows 7 Onsite Upgrade Service calls are answered by the next available technical
day for which there is a service window.
Windows 7 Onsite Upgrade Service calls are answered by the next available technical
resource.
Customer responsibilities
Prior to scheduling a Windows 7 onsite upgrade, it is the Customer’s responsibility to run the Windows
Upgrade Advisor to confirm compatibility with the Windows 7 operating system. This tool is available
via the Web site www.microsoft.com.
Customer is responsible for performing any hardware/firmware upgrades required for compatibility
with Windows 7 prior to performance of the Windows 7 Onsite Upgrade Service. The Customer is
responsible for backing up all critical data and files prior to the onsite service.
Customer must obtain the Windows 7 OS software separately from this service and confirm
via the Web site www.microsoft.com.
Customer is responsible for performing any hardware/firmware upgrades required for compatibility
with Windows 7 prior to performance of the Windows 7 Onsite Upgrade Service. The Customer is
responsible for backing up all critical data and files prior to the onsite service.
Customer must obtain the Windows 7 OS software separately from this service and confirm
compatibility with their hardware, software, and peripherals prior to the Windows 7 onsite migration.
Customer must provide engineer with a safe, uncluttered workspace in which to perform the service.
Customer’s hardware and peripherals must be fully functioning before the installation is performed.
Customer’s computer must be connected to a network that allows high-speed access to the Internet to
download drivers and updates.
Customer must verify the purchased software is the correct compatible version.
Customer must obtain the correct number of software licenses necessary at a minimum to the number of
Care Pack services purchased.
Customer must provide software license key to the engineer.
Customer must have access to user account with Administrator privileges.
Following the completion of this service, the Customer will be responsible for reinstalling software
applications and necessary patches and upgrades for the desired software. Customer will be referred
to the software OEM and Microsoft for additional remote support.
Customer must provide engineer with a safe, uncluttered workspace in which to perform the service.
Customer’s hardware and peripherals must be fully functioning before the installation is performed.
Customer’s computer must be connected to a network that allows high-speed access to the Internet to
download drivers and updates.
Customer must verify the purchased software is the correct compatible version.
Customer must obtain the correct number of software licenses necessary at a minimum to the number of
Care Pack services purchased.
Customer must provide software license key to the engineer.
Customer must have access to user account with Administrator privileges.
Following the completion of this service, the Customer will be responsible for reinstalling software
applications and necessary patches and upgrades for the desired software. Customer will be referred
to the software OEM and Microsoft for additional remote support.