Avaya 7 Manual Do Utilizador

Avaya IP Agent displays the Agent Information Panel when agent status information is available 
and no calls are currently active. If you are logged in as an agent, the status information also 
includes the current agent work mode.

The Phone Display Panel is a 40-character display that is located above the Status Bar. This 
display area is updated automatically with call-related and non-call-related information from the 
Avaya communication server, such as call-prompting digits, VuStats data, and the local date 
and time display from the ACD. Only those telephone types that are capable of displaying 80 
characters are compatible with this feature. See 

on page 14 for compatible telephone types.

The Avaya IP Agent System Tray icon is an easy way to access commonly used features and to 
change your agent work mode.

To display the System Tray icon menu, right-click the icon.

If you are not logged in as an agent, the work mode entries in this menu will not be displayed.

If you highlight a telephone number, right-click the selection, and select Copy, that number is 
saved to the Windows clipboard. Then, if you right-click the Avaya IP Agent System Tray icon, 
the top item of the resulting pop-up menu will display the telephone number that you copied to 
the clipboard.

Allow for calling telephone numbers with letters, such as 1-800-GO-AVAYA.