Manual Do Utilizadoríndice analíticoAvaya IP Agent1Release 7.01Installation and User Guide for Citrix1Preface9Purpose9Audience9Reasons for reissue9Related documents10Chapter 1: Introduction11What is Avaya IP Agent for Citrix?11Avaya IP Agent features for Citrix11Telecommuter configuration14What you need to know about the Telecommuter configuration14Compatible telephone types for Avaya IP Agent14Supported telephone types15Recommended telephone types16Network compatibility16Chapter 2: Configuring the Avaya communication server19Required Avaya communication server circuit packs19C-LAN circuit pack20IP Media Processor20Documentation21Validating Feature Access Codes21Before you begin21Steps for validating Feature Access Codes21Telecommuter configurations22Ensuring compatibility23Before you begin23Steps for ensuring Telecommuter station settings23Configuring station settings24Before you begin25Steps for configuring Telecommuter station settings25Chapter 3: Installing Avaya IP Agent29Prerequisites29Software download package contents29Avaya communication server30Server hardware30Processor30Hard disk space30RAM31Networking31Peripherals31Server software31Installing Avaya IP Agent32Before you begin32Steps for installing Avaya IP Agent for Windows Terminal Services32Reinstalling Avaya IP Agent34Uninstalling Avaya IP Agent34Introduction34Steps for uninstalling Avaya IP Agent35Chapter 4: Avaya IP Agent enhanced configuration options37Configuring the Emergency Call Handling Service37Administering the Avaya communication server for Emergency Call Handling38Administering Avaya IP Agent for Emergency Call Handling38Before you begin38Steps38Configuring Alternate Gatekeeper on Avaya communication servers40Alternate Gatekeeper configuration40Configuring server load balancing across gatekeepers40Load Balancing configuration40Load Balancing documentation41Chapter 5: Starting and Stopping Avaya IP Agent43Starting Avaya IP Agent43Steps for starting Avaya IP Agent43Initializing IP Endpoint configurations44Steps44Registering with the Avaya communication server47Before you begin47Setting default registration information48Steps for registering with an Avaya communication server48Logging in as an agent (EAS)49Steps for logging in (EAS)49Logging in as an agent (non-EAS)50Before you begin50Steps for logging in (non-EAS)50Logging out of Avaya IP Agent51Steps51Exiting Avaya IP Agent52Steps52Using alternate user interfaces52AutoAnswer interface53Mini interface53Titlebar interface53Selecting an alternate interface53Steps54Accessing features54Returning to the main interface54Removing alternate user interfaces54Renaming alternate user interfaces55Chapter 6: Using VuStats57Configuring an extension for VuStats through the Avaya communication server57Configuration57Viewing a single set of VuStats information in Avaya IP Agent58Before you begin58Steps58Adjusting intervals for monitoring VuStats59Before you begin59Steps60Chapter 7: Avaya IP Agent basic operations61Selecting an agent work mode61Definitions of agent work modes61Auto-In and Manual-In61ACW (After-Call Work)62AUX (Auxiliary Work)62Changing work modes62Handling incoming calls63Answering a call63Telecommuter (Auto-Answer)64Configuration settings for Telecommuter (Auto-Answer)64Steps for answering Telecommuter (Auto-Answer) calls64Holding a call65Using Manual Hold65Using Auto Hold65Reconnecting to a call on hold65Releasing a call66Steps for releasing a call66Dropping a call67Transferring a call67Before you begin67Basic call transfer67Steps for a Basic Transfer68Unsupervised call transfer68Steps for an Unsupervised Transfer69Enhanced call transfer69Steps for an Enhanced Transfer69Conferencing calls70Basic Conference71Steps for using Basic Conference71Enhanced Conference73Steps for using Enhanced Conference73Handling outgoing calls75Recent Calls list76Before you begin76Steps for using the Recent Calls list77Using the Phone Directory77Menu bar78Toolbar79Phone Directory window usage80More information80Administering and using Speed Dial80Steps for assigning a Speed Dial number81Using a Speed Dial number82Abbreviated Dial button82Steps for using Abbreviated Dial83Chapter 8: Using a Public Directory with Avaya IP Agent85Defining a Public Directory service85Steps for defining a Public Directory service85Searching a Public Directory87Steps for searching a Public Directory87Selecting the fields to display and the order90Steps for displaying Public Directory fields90Identifying multiple telephone number fields91Steps for identifying telephone number fields91Deleting a Public Directory service92Steps for deleting a Public Directory service92Chapter 9: Screen pops95Creating a Windows application screen pop96Steps for creating an application screen pop96Creating a DDE screen pop101Steps for creating a DDE screen pop101Setting the active screen pop105Steps for setting an active screen pop105Modifying a screen pop106Steps for modifying a screen pop106Deleting a screen pop107Steps for deleting a screen pop107Chapter 10: Dialog Reference109Main window and menus109Menu bar109File menu110Edit menu111Call menu112View menu113Agent menu114Tools menu115Audio menu116Help menu117Toolbars117Toolbar locations117Phone buttons toolbar118Dial Number toolbar118Agent toolbar119Phone features toolbar119Feature button toolbar119Headset toolbar120Information panels120Call Information Panel120Agent Information Panel121Phone Display Panel121System Tray icon121Placing calls through the System Tray icon121Call handling with the System Tray icon122Avaya IP Agent option dialogs122General Settings panel123ACD Agent panel124Call Handling panel125Call History panel126Call Information Display panel127User Interface Options panel128External Number Format panel129Event Logging panel130Voice Message Number panel131Feature Access panel132Login Settings dialog box133Login tab134Call Server tab135Audio tab136Emergency tab137Advanced tab138Audio Port Range Administration138Volume and Ringer Settings dialog box140Appendix A: Shortcut keys141Shortcut key functions141Call features141Agent features142Avaya IP Agent features142Windows features143Appendix B: Language support145Untranslated components145Supported languages for Avaya IP Agent145Appendix C: Troubleshooting147Diagnostic log files147Login148Making and receiving calls150Other152Alternative solution possibilities154Glossary155Index165Tamanho: 2 MBPáginas: 168Language: EnglishAbrir o manual