Avaya 4621SW Manual Do Utilizador

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Telephone Management and Troubleshooting
80 4620/4620SW/4621SW IP Telephone User Guide
  
Testing Your Phone
The Test feature allows you to verify that your telephone's lights and display are operating 
properly.
Testing the Telephone's Lights and Display 
1. With the telephone idle (on-hook), press and release the Mute button, then press the 
following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). 
The display indicates the self-test has started. If the test is successful, the message “Self 
test Passed #=end” displays. If the test is not successful, the message “Self test Failed 
#=end” displays instead
2. Press # to return to the Phone screen.
If nothing appears on the display and the phone is receiving power, your phone might need 
to be replaced. Contact your System Administrator for assistance or additional 
troubleshooting information. 
Basic Troubleshooting Chart
Problem/Symptom
Suggested Solution 
Phone does not activate after 
connecting it the first time 
Unless your System Administrator has already 
initialized your telephone, you might experience 
a delay of several minutes before it becomes 
operational. Upon plug-in, your telephone 
immediately starts downloading its operational 
software, its IP address, and any special 
features programmed by your System 
Administrator from the server to which it is 
connected. Report any delay of more than 10 
minutes to your System Administrator.
Phone does not activate after a 
power interruption 
Allow a few minutes for re-initialization after 
unplugging, powering down the phone, server 
problems, or other power interruption causes.
Phone worked earlier but does 
not currently appear to work
Contact your System Administrator.
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