Avaya 4621SW Manual Do Utilizador

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Troubleshooting 4620/4620SW/4621SW Applications
Issue 3 April 2006
83
  
Troubleshooting 4620/4620SW/4621SW Applications
Problem/Symptom
Suggested Resolution 
GENERAL: 
A feature does not work as 
indicated in this guide, or does 
not work as it had previously 
worked
Verify the procedure and retry. 
Check below to troubleshoot the specific 
application with which you are working.
Ensure that any options have not been changed. 
Contact your System Administrator if these 
actions do not produce the desired result.
You are logging on to a new 
telephone and your old data 
and settings are not being 
displayed
Your new telephone is not retrieving data from 
the same location as your original telephone, or 
you need to provide a User Name and Password. 
Follow the procedure in 
 to administer your current 
telephone with the necessary parameters. If this 
procedure does not solve the problem, contact 
your System Administrator.
PHONE APPLICATION: 
Review the previous section, 
SPEED DIAL APPLICATION: 
You cannot dial out using any 
Speed Dial button
Verify that all call appearances (incoming/
outgoing lines) are not already in use. If all lines 
are in use, wait until a line is available to make 
your call.
You cannot add an entry to the 
Speed Dial list
You have 108 Speed Dial entries, the maximum 
allowed. You must delete at least one entry 
before adding a new entry.
At least one Speed Dial entry is 
missing or contains erroneous 
characters
Someone edited the FTP backup file and failed to 
insert a blank line at the beginning of the file, and/
or failed to save the file in UTF-8 format. Edit the 
file, insert a blank line at the beginning of the file, 
and save the file in UTF-8 format. (Contact your 
System Administrator if you have questions on 
editing the file yourself.) Then retrieve the file 
from the telephone, as explained in 
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