Avaya 4610SW Manual Do Utilizador

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Troubleshooting Guidelines
68 4600 Series IP Telephone Release 2.2 Installation Guide
Discovering
...
CAUSE: The 46xx telephone is attempting to find a DHCP server.
RESOLUTION: If this message appears for more than a few seconds, 
verify with the LAN Administrator that a DHCP server is appropriately 
administered on the network. If there is not supposed to be a DHCP 
server, you must “break into” the Discovering process and use static 
addressing. Se
on page 39. To break into 
the Discovering process, press the # button, and when you see the 
“100Mbs” or “10Mbs” message, quickly press the * (asterisk) button.
Extension 
Error
 
CAUSE: The PBX does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly 
administered on the switch. Then try registration again, taking particular 
care to enter the extension accurately. 
Extension in 
Use
 
CAUSE: The PBX detects an extension conflict with an existing set or 
Softphone. 
RESOLUTION: You can force the current telephone to register, and 
thereby disconnect the other user, by pressing #. The 4600 Series IP 
Telephone prompts you again for the Extension and Password. If you 
enter the same Extension and Password, you are asked to confirm that 
you want to unregister the original user. Press # to unregister the original 
user and to register the current phone. Then press * to reset the phone 
and enter a different Extension and Password.
Failed to set 
phone IP 
address
 
CAUSE: The 4600 Series Telephone was originally installed on one 
switch with static addressing, and has subsequently been installed on 
another switch with an active DHCP server assigning dynamic IP 
addresses.
RESOLUTION: Reset the telephone.
File too large
Cannot save 
file
 
CAUSE: The telephone does not have sufficient room to store the 
downloaded file.
RESOLUTION: Verify the proper filename is administered in the TFTP 
script file, and that the proper application file is located in the appropriate 
location on the TFTP server.
Gateway Error
 
CAUSE: DEFINITY Release 8.4 does not have an H.323 station 
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP 
set being aliased for this IP telephone has an H.323 station extension 
administered, in accordance with switch administration instructions.
Hardware 
failure
 
CAUSE: Hardware failure prevented downloading of application file.
RESOLUTION: Replace telephone.
Table 2: Possible Error and Status Messages During Installation of 4600 Series IP 
Telephones  (continued)
Message
Cause/Resolution
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