Peerless Industries KX-TDA15 Manual Do Utilizador

46

Feature Guide

The Incoming calls directed to an incoming call distribution group are distributed to the member 
extensions using the distribution method until a preprogrammed number of extensions (agents) 
(

 Maximum Number of Agents [632]) are available to accept a call. When incoming calls 

exceed the number, the calls enter a queue (

 1.2.2.3 Queuing Feature).

Distribution Method
There are three distribution methods which can be assigned to each incoming call 
distribution group (

 Incoming Call Distribution Group Distribution Method [624]).

Calls go to a different extension uniformly each time a call is 
received. Extensions are hunted in a circular way in the 
preprogrammed order for the group, starting at the extension after 
the extension which received the last call.

An idle extension is searched for using the preprogrammed order 
for the group.

All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each 
extension in the group (

Delayed Ringing [621]). The call can be answered by pressing the 
flashing button even if no ring or a delayed time is set.

Extn.

A

Starts searching from 
extn. B. (Skips extn. A.)

Received 
the last call. 

Extn.

B

Extn.

C

Extn.

D

Extn.

A

1st Priority

2nd Priority 3rd ....

Always starts searching from 
the first assigned extension.

Extn.

B

Extn.

C

Extn.

D

Delayed Ringing:
Rings after a 
specified time delay.

Rings immediately simultaneously.

Extn.

A

Extn.

B

Extn.

C

Extn.

D