Peerless Industries KX-TDA15 Manual Do Utilizador

Feature Guide

51

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to 
multiple groups and the extension becomes idle, queuing calls in the groups will be distributed 
to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple 
groups enable the VIP Call mode, the incoming call distribution group with the lowest 
numbered group has the highest priority. When multiple groups disable the VIP Call mode, 
queuing calls are distributed to extensions uniformly.

[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while 
incoming call distribution groups 2 and 4 disable the VIP Call mode.

Extn.
 101

Extn.
 102

Extn.
 103

Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)

1

6

Incoming Call 
Distribution 
Group 1
(for VIP)

3

5

Incoming Call 
Distribution 
Group 2
(for general 
customers)

2

4

Incoming Call 
Distribution 
Group 3 
(for special 
customers)

Distribution order:

From:  Group 1   Group 3     Groups 2 and 4

1

6

2

4

3

7

 

(for general 
customers)

8

5

8

7