Avaya 6 Manual Do Utilizador
Voicemail Pro Installation and Maintenance
Page 220
15-601063 Issue 22e (16 May 2010)
IP Office Release 6
4.7.3 Route by Call Status
The Route by Call Status action allows a call flow to be branched based on the reason the original IP Office target
for the call did not answer it. .
Settings
1. Click the
Telephony Actions icon and select
Route by Call Status.
2. The
General
,
Entry Prompts
,
Reporting
and
Results
tabs are standard tabs available to all
actions.
3. There is no Specific tab for this action.
Results
This action has the following results which can be connected to further actions:
·
No Answer
This result is used for calls routed to the voicemail server because the original target
user or hunt group was rung but did not answer.
This result is used for calls routed to the voicemail server because the original target
user or hunt group was rung but did not answer.
·
Busy
This result is used when the call has been routed to the voicemail server because the
original target user is busy.
This result is used when the call has been routed to the voicemail server because the
original target user is busy.
·
Out of Hours
This result is used for hunt group calls when the original target hunt group is in night
service mode.
This result is used for hunt group calls when the original target hunt group is in night
service mode.
·
Default
Where the cause for the call being routed to voicemail cannot be determined or does not
fit the criteria above, the Default route is used.
Where the cause for the call being routed to voicemail cannot be determined or does not
fit the criteria above, the Default route is used.
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