Avaya 6 Manual Do Utilizador

 The Transfer action transfers the caller to the extension that matches the mailbox selected. This is a blind transfer; if

the call returns to the voicemail server again, for example if unanswered, it will be treated as a new call. More advanced
transfers are done using either a 

 or 

.

 

1. Click the 

 Telephony Actions icon and select 

 Transfer.

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions. 

3. Select the Specific tab. 

·

Destination 
Enter the number of the destination for the transfer. This can include IP Office short codes or numbers
specified by the current value of a Voicemail Pro 

call variable

 such as $KEY. Type the required text directly

or use the 

 browse button to select the text that should be used including using a the value of a 

call variable

. 

·

For IP Office 5.0+ operation, a short code can be set as the transfer destination. 

·

The number to display on the destination phone if internal. Type the required text directly or use the 
browse button to select the text that should be used including using a the value of a 

call variable

. 

·

Description (displayed on phone) 
The text description to display on the destination phone if internal. Type the required text directly or use the 

 browse button to select the text that should be used including using a the value of a 

call variable

. 

·

Set Call Priority (Voicemail Pro 5.0+) 
If selected, the caller's priority can then be set to Low, Medium or High. A 

call variable

 set to 1, 2 or 3

can also be used to set Low, Medium or High priority respectively. 

·

When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order
of priority and then longest waiting. By default internal caller's have Low priority while the priority of
external callers is set by the IP Office Incoming Call Route used to route the call (default also Low). 

·

Mixing calls of different priority is not recommended if Voicemail Pro is being used to provide queue
estimate time to answer (ETA) and queue position announcements to callers, since those values will no
longer be accurate when a higher priority call is placed into the queue. Note also that in such a situation
Voicemail Pro will not allow a value already announced to a caller to increase. 

·

Notify caller of transfer to target (Voicemail Pro 4.1+) 
If enabled, the caller hears "Transferring to" followed by the associated mailbox name of the destination if
available or otherwise the destination number if it matches an internal extension number. This follows any
prompts selected in the Entry Prompts list above.

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