AltiGen comm ACM 5.1 Manual Do Utilizador

Chapter 27:  Microsoft Exchange Integration

376

AltiWare ACM 5.1 Administration Manual

If any of these tests fail, consult the “Troubleshooting Tips” section.

1. Log on to the AltiWare system as the AltiGen service account (for example, 

AltiGen_telesystem). You will need the password you set up when you installed 
AltiWare. 

2. Select Control Panel > Mail. (In Windows 2003, right-click Microsoft Office on 

the Start menu, and select Properties.)

3. Click Show Profiles. Each mailbox has an account. For the test mailbox there 

should be profiles named such as 
AltiExch<ServerName><FirstName><LastName> 
(for example, AltiExchMAILSERVERSaraMelon).
If you don’t see any such profile, make sure that \altiserv\exe folder does not contain 
the files 

 or 

. If these files exist, delete them, then stop 

and start the Exchange Integration Service.

If an error occurred while AltiWare was creating mail profiles, the damaged profiles 
would remain there until removed manually. After the re-configuration, the new profiles 
can't be created, because the old ones still exist.
You can remedy this in the following way:
1. Log on as AltiGen Service Account.
2. Shut down Altigen Exchange Integration Service from Control Panel > 

Administrative Tools > Services, then open Control Panel > Mail (or Mail and 
Fax) and click Show Profiles. Remove all the profiles such as 
AltiExch<ServerName><FirstName><LastName> (for example, 
AltiExchMAILSERVERSaraMelon).

3. Delete all the files under \Altiserv\db\SynchStorage* (for example. 

SynchStorageExt100).

4. Start the AltiGen Exchange Integration Service from Control Panel > 

Administrative Tools > Services.

If this doesn’t work, contact AltiGen Technical Support.

•

Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft Internet 
Services Manager > WWW (Running) settings, the Home directory is set to 

c:\altiserv\webmgmnt

 (where 

c:\

 is the local drive on which AltiWare is 

installed). In the Properties for this directory, the access privileges allow Read and 
Execute.

•

Internet Services Manager (IIS) 4.0 and higher: In Internet Services 
Manager > Default Web Site > PropertiesWeb Site tab, the IP Address is set 
to the address of the AltiWare server.
Under the Properties > Home Directory tab, the following configuration is 
established:

–

The Local Path shows 

c:\altiserv\webmgmnt

 (where 

c:\

 is the local drive 

where AltiWare is installed). On this local path, Read and Directory Browsing 
Allowed (Windows 2000) are both selected.