Manual Do Utilizadoríndice analíticoAbout This Manual15Overview17Technology Enhancements in Release 5.117SIP Implementation17Multi-Site Enterprise Management - AltiEnterprise Manager18Multi-Chassis Gateway Support19Capacity Improvements19Voice Processing New Features and Enhancements19PBX New Features and Enhancements20Call Center New Features and Enhancements20Client Application New Features and Enhancements20IP Phone New Features and Enhancements (IP600, IP710, IP705)21Key System Features22IP PBX Features22Automatic Call Distribution Features25Auto Attendant (AA) Features28Voice Mail Features28Internet Integration Features29System and Administration Features30Voice over IP Features31Multi-Site VoIP Management - AltiEnterprise Manager32Optional Add-On Software33Software Installation & License Registration35Minimum System Requirements35Supported Operating Systems35CPU, Memory, and HDD Requirements36Preparation for Installation37Upgrade and Migration Path38Upgrading from 5.0A to 5.138Migrating from ACC 5.1 to ACM 5.139About License Keys and the System Key40License Activation and Registration Procedures41When the System Has an Internet Connection42When the System Has No Internet Connection47Registering Online Without AltiWare Admin52Installing AltiWare Admin on a Network Client52Uninstalling AltiWare52Troubleshooting (Error Messages)52Getting Around AltiWare Administrator 5.155Logging In and Out55Changing the Password56The AltiWare Administrator Main Window56The Main Menu56Quick Access Toolbar57Status Bar58The View Windows58Boards View Window58Extension View Window59Trunk View Window60Call Log View Window61Workgroup View Window61Current Resource Statistics Window62Stopping the AltiGen Switching Service63Programs Available from the Windows Start Menu64System Configuration65Setting General Parameters66Setting a System Number Plan68Setting Business Hours74Routing Calls on Holidays76Configuring System Speed Dialing78Defining System Call Restrictions80Blocking Calls to Area Codes from All Extensions81Setting Local/Toll Free Area Codes81Locking Attacked Extensions82Blocking All Outgoing Calls82Enabling Hop Off for Tie Trunks82Setting 10-Digit Dialing Area Codes82Creating Account Codes83Adding and Deleting Account Codes83Setting up Call Reports83Internal Database Configuration (Internal Log Service)84External (Remote) Logging of Call Data85Exporting Through a Local Port85Country-Relevant Settings86Setting Toll Call Prefixes86Setting Emergency Numbers87Audio Peripheral Configuration87Configuring Music On Hold and Recorded Announcements87Setting Greeting and Update Prompts88Configuring Overhead Paging89Activity89Feature Profiles91Gateway Management93Managing AltiGateways94Setting Parameters95Adding and Attaching a Gateway96Detaching and Deleting a Gateway97Changing Gateway ID and Password97AltiGateway Configuration Tool98Voice Mail Configuration101Managing Messages101Setting Message Notification Retries102Setting Message Management Options103Setting Message Recording Options103Setting E-mail Messaging Options103Synchronizing E-mail with Exchange104Creating Distribution Lists104Defining a Distribution List105Auto Attendant Configuration107Planning Is Essential107Example: AA Planning108Adding Auto Attendants108Editing Auto Attendants109Configuring Menu Items110Making Auto Attendant Assignments114Phrase Management114Using Pre-Recorded Prompts114Recording Custom Phrases from the AltiGen Phone115Using Professionally Recorded Phrases115Multilingual Configuration117Configuration Overview117Creating Language Phrase Packages118Storing Language Phrase Packages118Configuring for a Multilingual System119Enabling Multilingual Support in the Auto Attendant120Configuring the Extension121Extension User Can Change Language Setting121Using DNIS to Set the Language123Which Language Will Be Used?124Call Recording Configuration125Description of the Recorded File Name125Configuring Call Recording126Using a Remote Shared Directory127Application Extension Configuration133Application Extension Setup133Application Failover Plan134Application Information135Readying the Application135Board Configuration137Using the Triton Resource Board139Using the Triton MeetMe Conference Board139Configuring the Quantum Board139Configuring the Triton Analog Station Board140Configuring the Triton Analog Trunk LS/GS and LS Boards141Configuring the Triton VoIP Board141Configuring the Triton T1/E1 Board142Configuring the Board142Setting up Channels on the Triton T1/E1 Board147Installing a Channel Service Unit (CSU)155Troubleshooting T1/E1—Common Symptoms155Configuring Virtual Boards SIPSP and H323SP156Configuring the SIPSP Board156Configuring the H323SP Board157Configuring the MAX Board158Configuring the Virtual MobileExt Board159Trunk Configuration161Trunks Out of Service161Channel Identification161Opening the Trunk Configuration Window162Selecting Trunks to Set Attributes163Configuring One or Multiple Trunks164Setting General Trunk Attributes164H323 Tie Trunk Properties168SIP Tie Trunk Properties168SIP Trunk Properties169Configuring a SIP Trunk169Triton T1/E1 Trunk Properties171Caller ID and DID Incoming Sequence Example173Triton Analog Trunk GS/LS Properties174Performing Impedance Match on Your Own177Using the Match Impedance Button177Measuring the Rx Level of a Trunk Channel178If You Need to Improve the Rx Level179If You Don’t Have the Milli-Watt Test Number179Quantum Trunk Properties183Incoming Call Routing186Regular Trunk Calls186Web IP Calls186Outgoing Call Blocking187In Call Routing Configuration189Caller ID Routing190Adding and Deleting Caller ID Route Entries190Defining Caller ID Routing191DNIS Routing191Adding and Deleting DNIS Route Entries192Defining DNIS Routing192Out Call Routing Configuration195Configuring Out Call Routing196Working with Route Definitions197Setting Default Routes198Working on Dialing Patterns199Configuration Example - Solving 10-digit Dialing202Resolving Dialing Delay for Non-USA/Canada Countries204Extension Configuration207About the Apply To Button208Setting up Extensions208Setting Personal Information209Forced Account Code211Personal Call Recording Options211Physical Location and Type212Setting the Line Properties213IP Extension Configuration216Phone Display Options216Configuring Group Options for an Extension217Setting up Station Speed Dialing219Setting the Mailbox Options220Setting an Information-Only Mailbox221Disabling a Mailbox221Synchronizing with Exchange Server221SMTP/POP3 Setting221Mail Forwarding Options222Setting Message Playback Options222Press “0” Option222Setting Mailbox Capacities223Setting Message Notification Options223Setting the Message Types for Notification224Emergency Notification224Unusual VM Activity Notification224Setting the Type of Notification226Setting Notification Timing226Setting Notification Business Hours227Enabling Message Notification227Configuring Calling Restrictions228Setting Call Restriction Options228Setting Other Call Restrictions229Setting Answering Options229Forwarding All Calls230Do Not Disturb231Handling Busy Calls232Setting Call Waiting Options232Handling Unanswered Calls232Configuring One Number Access233One Number Access Options234Call Screening235Setting Caller ID Verification235Specifying Forwarding Numbers235Setting Up Monitor Lists236Configuring a Monitor List236Setting Up IP Extensions239Setting an IP Extension243Setting VoIP Codec for IP Extension244AltiGen IP Phone Configuration247Mobile Extension Configuration253Mobile Extension Diagram254Setting Up a Mobile Extension254Voice Mail for Mobile Extensions261Mobile Extension Limitations261Hunt Group Configuration263Overview of Huntgroup Configuration Window264Setting Up Huntgroups264Establishing Basic Hunt Group Attributes265Setting Call Restrictions266Establishing Hunt Group Membership266Setting Login Status for System Restart267Setting Hunt Group Mail Management267Disabling a Mailbox268Synchronizing with Exchange Server268Setting E-mail Options268Setting Mailbox Playback Options269Setting Mailbox Capacities269Setting Message Notification Options270Setting the Message Types for Notification270Setting the Type of Notification271Setting Notification Timing271Setting Notification Business Hours272Setting Call Handling Options272Handling Busy Calls273Forwarding All Calls273Handling Unanswered Calls274Setting a Hunt Group’s Call Distribution Rule274Setting Queue Management Options276Paging Group Configuration277Line Park Configuration281Workgroup Configuration285Workgroup Functionalities285Creating and Configuring Workgroups288Overview of Workgroup Configuration Window288Setting Up Workgroups289Establishing Basic Workgroup Attributes289Setting Call Restrictions290Service Level Threshold290Workgroup Recording Options291Establishing Workgroup Membership292Setting Login Status for System Restart294Setting Business Hours294Setting Up Skill Based Routing296Setting Rules for Skill Based Routing298Setting Workgroup Mail Management300Disabling a Mailbox301Synchronizing with Exchange Server301Setting E-mail Options301Setting Mailbox Playback Options302Setting Mailbox Capacities302Press “0” Option303Voice Mail Access Option303Setting Message Notification Options303Setting the Message Types for Notification303Setting the Type of Notification304Setting Notification Timing305Setting Notification Business Hours305Setting Call Handling Options305Handling Busy Calls306Forwarding All Calls307Handling Unanswered Calls307Number of Rings Before Handling308Setting IntraGroup Call Distribution308Queue Management - Basic310Setting Queue Phrase Options311Queue Announcement311Expected Wait Time Sampling312Queue Overflow Forwarding312Quit Queue Option313Priority Promotion313Supervisor Queue Control313Queue Management - Advanced314Announcement314Menu Selection315Queue Overflow316Application Extension Queue Control317Agent Logout Reason Codes317Managing and Using MeetMe Conference319Setting the MeetMe Conference Extension320MeetMe Conference Window320Working in the MeetMe Conference Window321Creating a Meeting322E-mailing a Meeting Invitation325Modifying the E-mail Template326Starting and Stopping a Meeting326Continuing a Meeting Beyond Its Duration Time326Joining a Meeting327Network Configuration Guidelines for VoIP329ISP/Intranet Quality of Service (QoS)329WAN Bandwidth329WAN Router Configuration330Firewall Configuration330Network Using NAT330Network Configuration Guidelines for AltiGen IP Phones331Configuration Guidelines for NAT331Private Network Configuration Example331VPN Network Configuration Example333Enterprise VoIP Network Management337Understanding VoIP Bandwidth Requirements338Opening AltiEnterprise Manager339Changing the AltiEnterprise Manager Password341Setting VoIP Codec Profiles341Assigning Codec Profiles to IP Addresses344Defining IP Networks346Defining Your Network347Configuring a Public or Intranet Pipe348Configuring AltiServ Behind NAT349Defining the IP Dialing Table350The Multi-site VoIP Domain353Creating a Multi-site VoIP Domain353Declaring Additional Servers for the VoIP Domain355Working with Servers in the Domain356Adding a Server to a VoIP Domain357Rejoining a Server to the VoIP Domain358Managing Domain Users359The Scope of an Extension in the VoIP Domain360Changing an Extension’s Scope from Local to Global362Changing an Extension’s Scope from Global to Local363Relocating a Global Extension364Configuring Global Least Cost Routing366When Information May Be Out of Sync368System Report Management369System Summary Report369IP Cumulative Traffic Statistics370Resetting Cumulative Statistics371Microsoft Exchange Integration373Requirements373Exchange Server Configuration376Exchange System Manager Configuration377Installing Outlook 2000/2003 Client on the AltiWare System381Enabling the Exchange Server387Enable Exchange Integration in AltiWare Admin389Testing the Exchange Server Setup389Troubleshooting Tips390Notes391TAPI Integration393Installing the TAPI Proxy Server393Setting Up the Client394Install the AltiGen TAPI Service Provider on the Client394Set Up Phone and Modem Options394Set Up Phone Dialer396Testing TAPI Service Provider on the Client System397Making a Call in Microsoft Outlook397Changing TAPI Configuration Parameters399Tools and Applications401AltiGen Board Test401CT-Bus Test Tool402Backup and Restore Utility402Backing Up Files403Scheduling Backups403Restoring Backed up Files404AltiWare Admin & Extension Security Checker405Checking Extension Security406Start & Stop All AltiGen Services408Trace Collector408Limitations411Voice File Converter412Read Config413Work/Hunt Group Converter414E1-R2 and E1 ISDN PRI Installations417E1 R2 CAS Installation417E1 ISDN PRI Installation429Required Service Parameters433Service Parameters/Request Information for T1433Service Parameters/Request Information for PRI435Service Parameters/Request Information for E1436Network Ports437Remote IP Phones Behind NAT438Technical Support & Product Repair Services441Technical Support441Product Repair442Technical Training for Administrators442Troubleshooting445Troubleshooting VoIP—Common Symptoms and Solutions445Index447Symbols447Numerics447A447B447C448D448E449F449G449H449I450J450L450M450N451O451P451Q452R452S452T453U453V453W454Z454Tamanho: 6 MBPáginas: 454Language: EnglishAbrir o manual
