AltiGen comm ACM 5.1 Manual Do Utilizador
Appendix D: Technical Support & Product Repair Services
428
AltiWare ACM 5.1 Administration Manual
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Number of boards in the system
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Server brand and model
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The telephone number where you can be reached
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A brief description of the problem and the procedure to reproduce the problem
Having this information ready will help us to better assist you.
End users who have problems unresolved by their AltiGen Authorized Dealer, and
dealers who have problems unresolved by AltiGen Technical Support, may send an
e-mail to AltiGen’s CEO at ceo@altigen.com.
End users who have problems unresolved by their AltiGen Authorized Dealer, and
dealers who have problems unresolved by AltiGen Technical Support, may send an
e-mail to AltiGen’s CEO at ceo@altigen.com.
Product Repair
You may send defective AltiGen-manufactured hardware products (in or out of warranty)
to our factory for prompt authorized repairs. For information on AltiGen repair services
and return policies and the AltiGen warranty, visit the AltiGen dealer web site, at
https://dealer.altigen.com.
to our factory for prompt authorized repairs. For information on AltiGen repair services
and return policies and the AltiGen warranty, visit the AltiGen dealer web site, at
https://dealer.altigen.com.
Technical Training for Administrators
AltiTraining, LLC, has created comprehensive 3- and 4-day hands-on training courses to
teach AltiGen system administrators everything from the basic skills of extension
configuration to troubleshooting and multiple location implementation of Voice over
Internet Protocol (VoIP).
The intensive courses were developed under the guidance of the AltiGen corporate office
with the help of dealers, installers, and customers. AltiTraining’s comprehensive
curriculum is based on the same format AltiGen uses to train their engineers and dealers.
Experienced telecommunications professionals teach AltiTraining classes and they bring
a wealth of real-life experience to every course. AltiTraining classes consistently are
rated as one of the most valuable and relevant that our students have ever attended!
teach AltiGen system administrators everything from the basic skills of extension
configuration to troubleshooting and multiple location implementation of Voice over
Internet Protocol (VoIP).
The intensive courses were developed under the guidance of the AltiGen corporate office
with the help of dealers, installers, and customers. AltiTraining’s comprehensive
curriculum is based on the same format AltiGen uses to train their engineers and dealers.
Experienced telecommunications professionals teach AltiTraining classes and they bring
a wealth of real-life experience to every course. AltiTraining classes consistently are
rated as one of the most valuable and relevant that our students have ever attended!
Who should attend?
Anyone responsible for the day-to-day administration of an AltiGen IP-PBX telephone
system or anyone who would like to learn about the system features, functionality and
options will benefit from this thorough, hands-on training.
system or anyone who would like to learn about the system features, functionality and
options will benefit from this thorough, hands-on training.
What do the courses cover?
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Phone line options (analog lines vs. digital T1/PRI with DID).
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How to install and upgrade hardware, software, licenses and wiring options.
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Server design (backplane, OS, RAID, RPS, and so on.), configuration and growth
planning.
planning.
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Day-to-day administration with AltiWare Administrator. Learn to build extensions,
huntgroups and workgroups to set up call handling and routing features, and system
configuration options.
huntgroups and workgroups to set up call handling and routing features, and system
configuration options.
•
Utility and security programs to simplify and provide security/fraud insight and set
up routine system backups for disaster recovery.
up routine system backups for disaster recovery.
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Call detail reporting (CDR) and real-time monitoring (AltiSupervisor).
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AltiView, AltiAgent, AltiSupervisor, AltiConsole and AltiReach client applications.
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Voice over IP (VoIP) network requirements and implementation for branches or
remote workers.
remote workers.