Samsung OfficeServ Manual Do Utilizador

 

63

 

Select a held call and click the [Unhold] button (

) to answer the held call.   

 

Select a held call and press the [Enter] key to answer the held call. 
 

Double-click a held call to answer the held call.   
 

Drag a held call from the <Held Calls> window and drop the call on the <Active Calls> window 
to answer the held call.   
 

The OfficeServ Operator provides two types of call transfer, the Blind Transfer and 
Consultation Transfer. The OfficeServ Operator uses Consultation Transfer by default. Blind 
Transfer is applied when a call is transferred by dragging and dropping the call to the BLF.   
 
y

  Blind Transfer: Transfers a call regardless of the recipient’s will.   

y

 Consultation 

Transfer: 

Transfers 

a 

call under the agreement of the recipient 

 

 

Enter an extension number, and click the [Transfer] button (

).  

 

Enter an extension number, and press the [Enter] key.   
 

Press the [Ctrl] key and drag-and-drop a call from the <Active Calls> window to the target 
device on the BLF window.