AT&T 555-230-520 Manual Do Utilizador
Issue 4 September 1995
IN-1
IN
Index
Symbols
# sign
,
dialed ahead digits
,
# sign with digits
,
* symbol
dial-ahead digits
dialed ahead digits
,
* with digits
,
A
abbreviated dialing special characters
route-to
,
ACD agent login ID
form
,
active VDN
,
adapting
to a long wait
,
to changing call traffic
,
adjunct routing
considerations
,
function
,
hardware and software requirements
,
relationship table for treatment and goto steps
,
with call prompting
,
with look-ahead interflow
,
adjunct routing command
,
cancelling ASAI route request
,
neutral vector command
,
requirements
,
success/failure criteria
,
syntax
,
troubleshooting
,
administering
VDN skills
,
advanced vector routing
,
expected wait time
,
hardware and software requirements
,
rolling average speed of answer
,
VDN calls
,
agent login ID
associated capabilities
form
,
agents
available
definition
,
direct
,
logical
,
matching talents with needs of caller
,
optimal utilization
,
staffed
definition
,
when available
,
when not available
,
ANI routing
,
calling party number
,
function
,
use in North America
,
ANI/ii-digits
hardware and software requirements
,
ANI/ii-digits routing
,
ANI routing
,
requirements
,
announcement command
,
classifications of
,
differences between G2 and G3
,
example
,
neutral vector command
,
success/failure criteria
,
syntax
,
troubleshooting
,
announcements
,
example
,
answer supervision considerations
adjunct routing
,
announcement
,
busy
,
check-backup
collect digits
,
converse-on
,
disconnect
,
goto step
,
goto vector
,
messaging
,
queue-to
,
route-to
,
stop
,
wait-time
,
answering agent’s display
,
application
example
adjunct routing
,
ANI routing
,
automated attendant
basic call vectoring
,
call prompting
,
customer service center
,
data in/voice answer
,
data/message collection
,
distributed call centers
,
DIVA and data/message collection
,
expected wait-time
,
expert agent selection
help desk
,
insurance agency/service agency
,
look-ahead interflow
,
resort reservation service