AT&T 555-230-520 Manual Do Utilizador
Index
IN-2
Issue 4 September 1995
rolling ASA
,
VDN calls
,
warranty service
,
warranty service call center
,
ASA
,
definition
,
ASAI
link failure
,
ASAI message
contents of
,
assigning call answering tasks to splits
,
asterisk (*)
*, use of
,
automatic number identification
,
calling party number
,
use in North America
,
automating tasks
,
availability of agents
,
average speed of answer
,
definition
,
awaiting the response to the call route request
,
B
basic call vectoring
,
considerations
,
hardware and software requirements
,
basic components of call vectoring
,
BCMS
,
description of
,
function
,
interactions with
adjunct routing
,
busy
,
check-backup
,
converse-on
,
disconnect
,
messaging
,
queue-to
,
route-to
,
reports
,
BCMS Split Report
,
for security use
,
VDN Real-Time Report
,
VDN Summary Report
,
standards
,
for interpreting split flows
,
for interpreting VDN flows
,
benefits of call vectoring
,
better utilization of agents
,
blocking new incoming calls
,
branching
,
branching and programming
,
busy
,
difference between G2 and G3
,
busy command
success/failure criteria
,
syntax
,
troubleshooting
,
C
call center setup
EAS
,
agent skills worksheet
,
assigning names to skills
,
current split operation worksheet
,
customer needs worksheet
,
dial plan administration
,
individual agent skill worksheet
,
objectives
,
objectives worksheet
,
skill status assignments
,
steps
,
VDN skill preferences worksheet
,
vector design worksheet
,
key factors
,
non-EAS
current split operation worksheet
,
customer needs worksheet
,
guidelines
,
objectives worksheet
,
steps
,
vector design worksheet
,
call flow method
,
adjunct routing
,
interflow
,
intraflow
,
look-ahead interflow
,
multiple split queuing
,
call flows
answered and abandoned calls
,
busies and disconnects
,
classes of
,
converse-VRI calls
,
defining and interpreting
,
split inflows, outflows, and dequeues
,
types that are tracked
,
VDN inflows and outflows
,
vector inflows and outflows
,
call handling
optimal
,
call not queued at stop step
call prompting
call set
,
capabilities
,
command categories
considerations
,
digit entry
,
entering variable length digit strings
,