Manual Do Utilizadoríndice analíticoTable of Contents3About This Book7Purpose and Audience7Terms7How to Use This Book8Typographical Conventions8Safety Labels9Related Documents91. Overview of System Services and Features12Introduction12PARTNER MAIL Services13Automated Attendant Service15Interactions with the Communications System16Call Answer Service18Interactions with the Communications System19Voice Mail Service20System Administrator’s Responsibilities21System Security21Preventative Measures22Security Policy and User Education24Routine Maintenance25Helpful Programming Hints262. Installation29Introduction29Preparing for Installation29Mail System Hardware30Communications System Hardware30Mail System Site Requirements31Installing the Mail System33Mounting the System Unit33Connecting to the Communications System35Connecting to the Remote Maintenance Device373. Mail System Initial Programming40Introduction40Before You Begin40Completing Planning Forms40Preparing the Communications System41Hunt Group Extensions41Line Access Mode42Transfer Return Extension42Outgoing Call Restriction43Line Assignment for the Remote Maintenance Device43Automatic Extension Privacy for the Remote Maintenance Device44Logging In to System Administration44Programming the Mail System47Accessing the System Administration Menu47Initial Programming Quick Reference48Programming System Parameters50System Language51Maximum Digit Length51Single or Multiple Automated Attendant51Automated Attendant Line Assignments52Programming Mailboxes53Considerations for Creating Mailboxes54Creating Mailboxes54Assigning a Group Mailbox Owner55Specifying Fax Extensions and System Mailboxes56Fax Extension and Fax Message Receiver56Call Answer Service Operator57General Mailbox Owner57System Administrator’s Mailbox57Programming the Schedule58System Date and Time59Schedule Controller59Business Schedule60Setting the Touch-Tone Gate61Recording System Greetings62Recording Touch-Tone Gate Greetings63Recording a Voice Mail Greeting64Programming the Automated Attendant Menus65Recording Announcements66Creating Submenus66Programming Day and Night Menus67Creating Group Lists69Assigning Line Ownership70Setting System Security Options71Minimum Password Length72Security Violation Notification72After Initial Programming73Assigning the System Administrator’s Mailbox Password73Assigning a System Administration Password734. Communications System Initial Programming77Introduction77Before You Begin77Entering Programming Mode78Automated Attendant Service78Group Call Distribution78VMS Hunt Delay78Fax Machine Extensions79Fax Hunt Group79Line Ringing79Automatic Extension Privacy80VMS Hunt Schedule80Night Service81Music on Hold81Disallowed Phone Numbers82Creating a Disallowed List82Assigning the Disallowed Phone Number List82Allowed Phone Numbers83Creating an Allowed Phone Number List83Assigning the Allowed Phone Number List83Call Answer Service84Line Coverage84VMS Line Cover84Line Coverage Extension (Communications System Release 4.0 or later)84Automatic VMS Cover85VMS Cover Rings (Communications System Release 4.0 or later)85Exiting Programming Mode85Telephone Button Programming86VMS Cover86Do Not Disturb86Voice Mailbox Transfer87Voice Mail Messages87After Initial Programming885. Understanding the Mail System Features95Administering Features95Logging In to Voice Mail96Logging In to System Administration96Announcements (Automated Attendant)97Announcement Options98Announcements and Bulletin Boards98Applications99Recording an Announcement100Playing an Existing Announcement102Deleting an Announcement103Automated Attendant Service104Broadcast Message106Broadcast Messages and Group Lists106Sending a Broadcast Message107Bulletin Board108Monolingual or Bilingual Mode109Bulletin Boards and Announcements109Dial 0 Destination109Other Bulletin Board Options110Bulletin Board Mailbox Password110Applications110Accessing a Bulletin Board Message112Recording or Deleting a Bulletin Board Message113Setting a Dial 0 Destination115Changing a Bulletin Board Mailbox Password115Business Schedule and Temporarily Closed116Weekly Business Schedule117Temporarily Closed117Playing the Business Schedule118Creating or Changing the Weekly Business Schedule119Programming a Temporary Closing121Call Answer Service Operator124Changing the Call Answer Service Operator Extension125Dial 0/Timeout Action (Automated Attendant)126Changing a Dial 0/Timeout Action127Directory130Using the Directory to Reach a Subscriber131Using the Directory to Address a Message131Changing a Directory Listing131Fax Extension and Fax Message Receiver132Fax Extension132Fax Message Receiver132Creating a Fax Extension or Fax Message Receiver134Deleting a Fax Extension or Fax Message Receiver135General Mailbox137Changing the General Mailbox Owner’s Extension138Forwarding a Message from the General Mailbox139Greetings (Personal)142Monolingual or Bilingual Mode143Recording a Personal Greeting143Activating a Personal Greeting145Deleting a Personal Greeting145Greetings (System)147Voice Mail Greeting147Automated Attendant Touch-Tone Gate Greeting148Monolingual Mode—Touch-Tone Gate On148Bilingual Mode—Touch-Tone Gate On (Primary Language, English; Secondary Language, Spanish)148Monolingual Mode—Touch-Tone Gate Off149Bilingual Mode—Touch-Tone Gate Off (Primary Language, English; Secondary Language, Spanish)149Recording the Voice Mail Greeting150Recording a Touch-Tone Gate Greeting152Group Lists154Group Lists and Broadcast Messages155Creating Group Lists156Scanning Group Lists156Modifying or Reviewing a Group List157Deleting Group Lists158Sending a Message to a Group List159Forwarding a Message to a Group List160Group Mailbox Owner161Assigning or Deleting the Group Mailbox Owner162Language164Recovering from a Language Choice Error165Changing the Language Mode or the Language166Line Assignments167Reviewing Line Assignments168Adding Line Assignments168Removing Line Assignments169Line Ownership171Scanning Line Ownership172Assigning Line Ownership173Modifying Line Ownership174Deallocating Line Ownership175Mailbox176Class of Service (COS)177Mailbox Storage178Message Length179Greeting Length179Transfer Permitted179Mailbox Type179Outcalling Permission181Mailbox Language (Bilingual Mode only)181Mailbox Name182Playing a Mailbox Configuration185Creating Mailboxes186Deleting a Mailbox188Changing a Mailbox Name188Changing the Class of Service190Initializing a Mailbox Password190Changing the Mailbox Language (Bilingual Mode Only)191Main Menus (Automated Attendant)192Menu Prompt193Monolingual Mode Example with Touch-Tone Gate On193Bilingual Mode Example with Touch-Tone Gate On (Primary Language, English; Secondary Language, Spanish)193Monolingual Mode Example with Touch-Tone Gate Off194Bilingual Mode Example with Touch-Tone Gate Off (Primary Language, English; Secondary, Language Spanish)194Selector Codes194Caller Options196Playing a Main Menu Prompt or Definition197Recording the Main Menu Prompt Only198Modifying a Day or Night Main Menu201Maximum Digit Length205Changing the Maximum Digit Length205Open or Closed for Today207Open for Today207Close for Today208Resume Regular Schedule208Default Temporary Closure Greetings209Touch-Tone Gate Off—Monolingual209Touch-Tone Gate On—Monolingual209Touch-Tone Gate Off–Bilingual209Touch-Tone Gate On—Bilingual210Programming Open or Closed for Today211Resuming the Regular Schedule213Outcalling214Outcalling List215Minimum Time Between Outcalling Attempts216Outcalling Cycles217Outcalling Schedule217Turning Outcalling On/Off218Reviewing the Outcalling List218Listening to Instructions for Outcalling218Creating or Changing the Outcalling List218Setting Up the Outcalling Schedule220Setting the Minimum Time Between Outcalling Attempts221Setting the Number of Outcalling Cycles222Passwords223System Administrator’s Passwords223Minimum Password Length224Password Cautions224Password Initialization224Initializing a Mailbox Password225Setting the Minimum Password Length225Changing the System Administration Password226Changing a Mailbox Password226Changing a Bulletin Board Mailbox Password227Personal Mailbox Administration228Transfer-Only Mailboxes228Old and New Messages229Mailbox Name229Personal Greetings229Personal Operator229Password229Outcalling230Logging In to Voice Mail230Recording and Sending a Message231Listening to Messages233Replying to a Message234Forwarding a Message235Recording a Mailbox Name237Recording and Activating Personal Greetings237Choosing a Personal Operator237Personal Operator238Applications238Administering a Personal Operator239Schedule Controller240Follow the Switch Mode240Follow the PARTNER MAIL Business Schedule241Setting the Schedule Controller242Security Violation Notification243Unsuccessful Login Attempts244Mailbox Unlock244Changing the Security Violation Notification245Single/Multiple Automated Attendant246Setting Single or Multiple Automated Attendants248Submenus (Automated Attendant)249Selector Codes and Selector Code Actions250Other Submenu Options251Submenu Creation251Submenu Modification251Playing a Submenu Prompt or Definition252Creating a Submenu253Recording the Submenu Prompt Only255Modifying a Submenu257Deleting a Submenu260System Administrator’s Mailbox261Changing the System Administrator’s Mailbox262Re-assigning the System Administrator’s Mailbox263Changing the System Administration Password263Changing the System Administrator’s Mailbox Password263System Date and Time264Updating the System Date and Time264System Language266Touch-Tone Gate267Touch-Tone Gate Setting267Turning the Touch-Tone Gate On or Off2696. Verifying System Operation and Troubleshooting272Verifying System Operation272Voice Mail Service272Verify Mail Service Greeting272Automated Attendant Service273Immediate Call Handling273Delayed Call Handling273Day Menu274Night Menu274Resume Regular Schedule275Fax Machines275Call Answer Service275VMS Extension Coverage275VMS Line Coverage275Troubleshooting276Callers hear ringing, but the mail system does not answer276The mail system does not answer immediately276Calls are routed to the wrong Automated Attendant277Calls are not transferred properly278Transferred calls ring first on intercom then on a line button278No one is on the line when you first answer a transferred call278Touch-tones are entered but not detected279A message cannot be left in a mailbox279A caller is cut off while leaving a message in a mailbox280A subscriber receives a busy signal when calling Voice Mail280A subscriber is unable to log in to Voice Mail280A subscriber is cut off while recording a mailbox name, greeting, or message281A message light on a single telephone is not turned On and Off in a timely manner282Message lights on multiple telephones are not turned On and Off in a timely manner283Outcalling is delayed285Outcalling is not working285While programming, you find yourself in a language that you do not understand2887. Upgrading the System290Introduction290Disconnecting the Mail System291Removing the Cover293Adding a Voice Processing Card294Putting the System Unit Back Together296A. Mail System Planning299Introduction299Planning Responsibilities300When to Fill Out the Forms300How to Fill Out the Forms300Information for the Installer301Form A: System Parameters—Part 1 Description302Form B: Mailboxes Description304Class of Service304Instructions306Form C: System Parameters—Part 2 Description308Form D: Schedule Description309Form E: Touch-Tone Gate Description310Form F: Voice Mail Greeting Description312Form G: Main Menu Prompt Description313Form H: Main Menu Definition Description315Form I: Submenu Prompt Description317Form J: Submenu Definition Description318Form K: Announcement Description319Form L: Group List Description320Form M: Line Ownership Description321Form N: System Security Description322Form O: Security Checklist Description323B. Communications System Planning341Introduction341Form A: System Configuration, Page 1342Form A: Page 1 Description342Form A: System Configuration, Page 2345Form A: Page 2 Description345Form B1: System Extensions347Form B1: Description347Form B2: Customized Extension Settings349Form B2: Description349Form C: Phone352Form C: Description352Form D: Number Lists354Form D: Description354C. Mail System Factory Settings357Introduction357Factory Settings357Default Greetings362Automated Attendant Touch-Tone Gate Greeting362Touch-Tone Gate On—Monolingual362Touch-Tone Gate On—Bilingual363Temporary Closure Greetings364Touch-Tone Gate Off—Monolingual364Touch-Tone Gate On—Monolingual364Touch-Tone Gate Off—Bilingual365Touch-Tone Gate On—Bilingual365Voice Mail Greetings366Personal Mailbox Greetings367General Mailbox Greetings368Default Menus368Day/Night Main Menu369Touch-Tone Gate On—Monolingual and Bilingual369Touch-Tone Gate Off—Monolingual369Touch-Tone Gate Off—Bilingual370D. Letter Key and Class of Service Table372Letter Key372Class of Service Table373Glossary374Index379A379B379C380D381F382G382H383I384K384L384M385N387O387P388Q390R390S390T393U394V394W394Programming Hierarchy Diagrams395Tamanho: 3 MBPáginas: 399Language: EnglishAbrir o manual