Manuels d'utilisation pour AT&T 3

Table des matières

• Table of Contents

  3
• About This Book

  7
  • Purpose and Audience

    7
  • Terms

    7
  • How to Use This Book

    8
  • Typographical Conventions

    8
  • Safety Labels

    9
  • Related Documents

    9
• 1. Overview of System Services and Features

  12
  • Introduction

    12
  • PARTNER MAIL Services

    13
    • Automated Attendant Service

      15
      • Interactions with the Communications System

        16
    • Call Answer Service

      18
      • Interactions with the Communications System

        19
    • Voice Mail Service

      20
  • System Administrator’s Responsibilities

    21
    • System Security

      21
      • Preventative Measures

        22
      • Security Policy and User Education

        24
    • Routine Maintenance

      25
      • Helpful Programming Hints

        26
• 2. Installation

  29
  • Introduction

    29
  • Preparing for Installation

    29
    • Mail System Hardware

      30
    • Communications System Hardware

      30
    • Mail System Site Requirements

      31
  • Installing the Mail System

    33
    • Mounting the System Unit

      33
    • Connecting to the Communications System

      35
    • Connecting to the Remote Maintenance Device

      37
• 3. Mail System Initial Programming

  40
  • Introduction

    40
  • Before You Begin

    40
    • Completing Planning Forms

      40
    • Preparing the Communications System

      41
      • Hunt Group Extensions

        41
      • Line Access Mode

        42
      • Transfer Return Extension

        42
      • Outgoing Call Restriction

        43
      • Line Assignment for the Remote Maintenance Device

        43
      • Automatic Extension Privacy for the Remote Maintenance Device

        44
  • Logging In to System Administration

    44
  • Programming the Mail System

    47
    • Accessing the System Administration Menu

      47
    • Initial Programming Quick Reference

      48
    • Programming System Parameters

      50
      • System Language

        51
      • Maximum Digit Length

        51
      • Single or Multiple Automated Attendant

        51
      • Automated Attendant Line Assignments

        52
    • Programming Mailboxes

      53
      • Considerations for Creating Mailboxes

        54
      • Creating Mailboxes

        54
      • Assigning a Group Mailbox Owner

        55
    • Specifying Fax Extensions and System Mailboxes

      56
      • Fax Extension and Fax Message Receiver

        56
      • Call Answer Service Operator

        57
      • General Mailbox Owner

        57
      • System Administrator’s Mailbox

        57
    • Programming the Schedule

      58
      • System Date and Time

        59
      • Schedule Controller

        59
      • Business Schedule

        60
    • Setting the Touch-Tone Gate

      61
    • Recording System Greetings

      62
      • Recording Touch-Tone Gate Greetings

        63
      • Recording a Voice Mail Greeting

        64
    • Programming the Automated Attendant Menus

      65
      • Recording Announcements

        66
      • Creating Submenus

        66
      • Programming Day and Night Menus

        67
    • Creating Group Lists

      69
    • Assigning Line Ownership

      70
    • Setting System Security Options

      71
      • Minimum Password Length

        72
      • Security Violation Notification

        72
  • After Initial Programming

    73
    • Assigning the System Administrator’s Mailbox Password

      73
    • Assigning a System Administration Password

      73
• 4. Communications System Initial Programming

  77
  • Introduction

    77
  • Before You Begin

    77
  • Entering Programming Mode

    78
  • Automated Attendant Service

    78
    • Group Call Distribution

      78
    • VMS Hunt Delay

      78
    • Fax Machine Extensions

      79
    • Fax Hunt Group

      79
    • Line Ringing

      79
    • Automatic Extension Privacy

      80
    • VMS Hunt Schedule

      80
    • Night Service

      81
    • Music on Hold

      81
    • Disallowed Phone Numbers

      82
      • Creating a Disallowed List

        82
      • Assigning the Disallowed Phone Number List

        82
    • Allowed Phone Numbers

      83
      • Creating an Allowed Phone Number List

        83
      • Assigning the Allowed Phone Number List

        83
  • Call Answer Service

    84
    • Line Coverage

      84
      • VMS Line Cover

        84
      • Line Coverage Extension (Communications System Release 4.0 or later)

        84
    • Automatic VMS Cover

      85
    • VMS Cover Rings (Communications System Release 4.0 or later)

      85
    • Exiting Programming Mode

      85
  • Telephone Button Programming

    86
    • VMS Cover

      86
    • Do Not Disturb

      86
    • Voice Mailbox Transfer

      87
    • Voice Mail Messages

      87
  • After Initial Programming

    88
• 5. Understanding the Mail System Features

  95
  • Administering Features

    95
    • Logging In to Voice Mail

      96
    • Logging In to System Administration

      96
  • Announcements (Automated Attendant)

    97
    • Announcement Options

      98
    • Announcements and Bulletin Boards

      98
    • Applications

      99
    • Recording an Announcement

      100
    • Playing an Existing Announcement

      102
    • Deleting an Announcement

      103
  • Automated Attendant Service

    104
  • Broadcast Message

    106
    • Broadcast Messages and Group Lists

      106
    • Sending a Broadcast Message

      107
  • Bulletin Board

    108
    • Monolingual or Bilingual Mode

      109
    • Bulletin Boards and Announcements

      109
    • Dial 0 Destination

      109
    • Other Bulletin Board Options

      110
    • Bulletin Board Mailbox Password

      110
    • Applications

      110
    • Accessing a Bulletin Board Message

      112
    • Recording or Deleting a Bulletin Board Message

      113
    • Setting a Dial 0 Destination

      115
    • Changing a Bulletin Board Mailbox Password

      115
  • Business Schedule and Temporarily Closed

    116
    • Weekly Business Schedule

      117
    • Temporarily Closed

      117
    • Playing the Business Schedule

      118
    • Creating or Changing the Weekly Business Schedule

      119
    • Programming a Temporary Closing

      121
  • Call Answer Service Operator

    124
    • Changing the Call Answer Service Operator Extension

      125
  • Dial 0/Timeout Action (Automated Attendant)

    126
    • Changing a Dial 0/Timeout Action

      127
  • Directory

    130
    • Using the Directory to Reach a Subscriber

      131
    • Using the Directory to Address a Message

      131
    • Changing a Directory Listing

      131
  • Fax Extension and Fax Message Receiver

    132
    • Fax Extension

      132
    • Fax Message Receiver

      132
    • Creating a Fax Extension or Fax Message Receiver

      134
    • Deleting a Fax Extension or Fax Message Receiver

      135
  • General Mailbox

    137
    • Changing the General Mailbox Owner’s Extension

      138
    • Forwarding a Message from the General Mailbox

      139
  • Greetings (Personal)

    142
    • Monolingual or Bilingual Mode

      143
    • Recording a Personal Greeting

      143
    • Activating a Personal Greeting

      145
    • Deleting a Personal Greeting

      145
  • Greetings (System)

    147
    • Voice Mail Greeting

      147
    • Automated Attendant Touch-Tone Gate Greeting

      148
    • Monolingual Mode—Touch-Tone Gate On

      148
    • Bilingual Mode—Touch-Tone Gate On (Primary Language, English; Secondary Language, Spanish)

      148
    • Monolingual Mode—Touch-Tone Gate Off

      149
    • Bilingual Mode—Touch-Tone Gate Off (Primary Language, English; Secondary Language, Spanish)

      149
    • Recording the Voice Mail Greeting

      150
    • Recording a Touch-Tone Gate Greeting

      152
  • Group Lists

    154
    • Group Lists and Broadcast Messages

      155
    • Creating Group Lists

      156
    • Scanning Group Lists

      156
    • Modifying or Reviewing a Group List

      157
    • Deleting Group Lists

      158
    • Sending a Message to a Group List

      159
    • Forwarding a Message to a Group List

      160
  • Group Mailbox Owner

    161
    • Assigning or Deleting the Group Mailbox Owner

      162
  • Language

    164
    • Recovering from a Language Choice Error

      165
    • Changing the Language Mode or the Language

      166
  • Line Assignments

    167
    • Reviewing Line Assignments

      168
    • Adding Line Assignments

      168
    • Removing Line Assignments

      169
  • Line Ownership

    171
    • Scanning Line Ownership

      172
    • Assigning Line Ownership

      173
    • Modifying Line Ownership

      174
    • Deallocating Line Ownership

      175
  • Mailbox

    176
    • Class of Service (COS)

      177
      • Mailbox Storage

        178
      • Message Length

        179
      • Greeting Length

        179
      • Transfer Permitted

        179
      • Mailbox Type

        179
      • Outcalling Permission

        181
    • Mailbox Language (Bilingual Mode only)

      181
    • Mailbox Name

      182
    • Playing a Mailbox Configuration

      185
    • Creating Mailboxes

      186
    • Deleting a Mailbox

      188
    • Changing a Mailbox Name

      188
    • Changing the Class of Service

      190
    • Initializing a Mailbox Password

      190
    • Changing the Mailbox Language (Bilingual Mode Only)

      191
  • Main Menus (Automated Attendant)

    192
    • Menu Prompt

      193
      • Monolingual Mode Example with Touch-Tone Gate On

        193
      • Bilingual Mode Example with Touch-Tone Gate On (Primary Language, English; Secondary Language, Spanish)

        193
      • Monolingual Mode Example with Touch-Tone Gate Off

        194
      • Bilingual Mode Example with Touch-Tone Gate Off (Primary Language, English; Secondary, Language Spanish)

        194
    • Selector Codes

      194
    • Caller Options

      196
    • Playing a Main Menu Prompt or Definition

      197
    • Recording the Main Menu Prompt Only

      198
    • Modifying a Day or Night Main Menu

      201
  • Maximum Digit Length

    205
    • Changing the Maximum Digit Length

      205
  • Open or Closed for Today

    207
    • Open for Today

      207
    • Close for Today

      208
    • Resume Regular Schedule

      208
    • Default Temporary Closure Greetings

      209
      • Touch-Tone Gate Off—Monolingual

        209
      • Touch-Tone Gate On—Monolingual

        209
      • Touch-Tone Gate Off–Bilingual

        209
      • Touch-Tone Gate On—Bilingual

        210
    • Programming Open or Closed for Today

      211
    • Resuming the Regular Schedule

      213
  • Outcalling

    214
    • Outcalling List

      215
    • Minimum Time Between Outcalling Attempts

      216
    • Outcalling Cycles

      217
    • Outcalling Schedule

      217
    • Turning Outcalling On/Off

      218
    • Reviewing the Outcalling List

      218
    • Listening to Instructions for Outcalling

      218
    • Creating or Changing the Outcalling List

      218
    • Setting Up the Outcalling Schedule

      220
    • Setting the Minimum Time Between Outcalling Attempts

      221
    • Setting the Number of Outcalling Cycles

      222
  • Passwords

    223
    • System Administrator’s Passwords

      223
    • Minimum Password Length

      224
    • Password Cautions

      224
    • Password Initialization

      224
    • Initializing a Mailbox Password

      225
    • Setting the Minimum Password Length

      225
    • Changing the System Administration Password

      226
    • Changing a Mailbox Password

      226
    • Changing a Bulletin Board Mailbox Password

      227
  • Personal Mailbox Administration

    228
    • Transfer-Only Mailboxes

      228
    • Old and New Messages

      229
    • Mailbox Name

      229
    • Personal Greetings

      229
    • Personal Operator

      229
    • Password

      229
    • Outcalling

      230
    • Logging In to Voice Mail

      230
    • Recording and Sending a Message

      231
    • Listening to Messages

      233
    • Replying to a Message

      234
    • Forwarding a Message

      235
    • Recording a Mailbox Name

      237
    • Recording and Activating Personal Greetings

      237
    • Choosing a Personal Operator

      237
  • Personal Operator

    238
    • Applications

      238
    • Administering a Personal Operator

      239
  • Schedule Controller

    240
    • Follow the Switch Mode

      240
    • Follow the PARTNER MAIL Business Schedule

      241
    • Setting the Schedule Controller

      242
  • Security Violation Notification

    243
    • Unsuccessful Login Attempts

      244
    • Mailbox Unlock

      244
    • Changing the Security Violation Notification

      245
  • Single/Multiple Automated Attendant

    246
    • Setting Single or Multiple Automated Attendants

      248
  • Submenus (Automated Attendant)

    249
    • Selector Codes and Selector Code Actions

      250
    • Other Submenu Options

      251
    • Submenu Creation

      251
    • Submenu Modification

      251
    • Playing a Submenu Prompt or Definition

      252
    • Creating a Submenu

      253
    • Recording the Submenu Prompt Only

      255
    • Modifying a Submenu

      257
    • Deleting a Submenu

      260
  • System Administrator’s Mailbox

    261
    • Changing the System Administrator’s Mailbox

      262
    • Re-assigning the System Administrator’s Mailbox

      263
    • Changing the System Administration Password

      263
    • Changing the System Administrator’s Mailbox Password

      263
  • System Date and Time

    264
    • Updating the System Date and Time

      264
  • System Language

    266
  • Touch-Tone Gate

    267
    • Touch-Tone Gate Setting

      267
    • Turning the Touch-Tone Gate On or Off

      269
• 6. Verifying System Operation and Troubleshooting

  272
  • Verifying System Operation

    272
    • Voice Mail Service

      272
      • Verify Mail Service Greeting

        272
    • Automated Attendant Service

      273
      • Immediate Call Handling

        273
      • Delayed Call Handling

        273
      • Day Menu

        274
      • Night Menu

        274
      • Resume Regular Schedule

        275
      • Fax Machines

        275
    • Call Answer Service

      275
      • VMS Extension Coverage

        275
      • VMS Line Coverage

        275
  • Troubleshooting

    276
    • Callers hear ringing, but the mail system does not answer

      276
    • The mail system does not answer immediately

      276
    • Calls are routed to the wrong Automated Attendant

      277
    • Calls are not transferred properly

      278
    • Transferred calls ring first on intercom then on a line button

      278
    • No one is on the line when you first answer a transferred call

      278
    • Touch-tones are entered but not detected

      279
    • A message cannot be left in a mailbox

      279
    • A caller is cut off while leaving a message in a mailbox

      280
    • A subscriber receives a busy signal when calling Voice Mail

      280
    • A subscriber is unable to log in to Voice Mail

      280
    • A subscriber is cut off while recording a mailbox name, greeting, or message

      281
    • A message light on a single telephone is not turned On and Off in a timely manner

      282
    • Message lights on multiple telephones are not turned On and Off in a timely manner

      283
    • Outcalling is delayed

      285
    • Outcalling is not working

      285
    • While programming, you find yourself in a language that you do not understand

      288
• 7. Upgrading the System

  290
  • Introduction

    290
  • Disconnecting the Mail System

    291
  • Removing the Cover

    293
  • Adding a Voice Processing Card

    294
  • Putting the System Unit Back Together

    296
• A. Mail System Planning

  299
  • Introduction

    299
  • Planning Responsibilities

    300
    • When to Fill Out the Forms

      300
    • How to Fill Out the Forms

      300
    • Information for the Installer

      301
  • Form A: System Parameters—Part 1 Description

    302
  • Form B: Mailboxes Description

    304
    • Class of Service

      304
    • Instructions

      306
  • Form C: System Parameters—Part 2 Description

    308
  • Form D: Schedule Description

    309
  • Form E: Touch-Tone Gate Description

    310
  • Form F: Voice Mail Greeting Description

    312
  • Form G: Main Menu Prompt Description

    313
  • Form H: Main Menu Definition Description

    315
  • Form I: Submenu Prompt Description

    317
  • Form J: Submenu Definition Description

    318
  • Form K: Announcement Description

    319
  • Form L: Group List Description

    320
  • Form M: Line Ownership Description

    321
  • Form N: System Security Description

    322
  • Form O: Security Checklist Description

    323
• B. Communications System Planning

  341
  • Introduction

    341
  • Form A: System Configuration, Page 1

    342
    • Form A: Page 1 Description

      342
  • Form A: System Configuration, Page 2

    345
    • Form A: Page 2 Description

      345
  • Form B1: System Extensions

    347
    • Form B1: Description

      347
  • Form B2: Customized Extension Settings

    349
    • Form B2: Description

      349
  • Form C: Phone

    352
    • Form C: Description

      352
  • Form D: Number Lists

    354
    • Form D: Description

      354
• C. Mail System Factory Settings

  357
  • Introduction

    357
  • Factory Settings

    357
  • Default Greetings

    362
    • Automated Attendant Touch-Tone Gate Greeting

      362
      • Touch-Tone Gate On—Monolingual

        362
      • Touch-Tone Gate On—Bilingual

        363
    • Temporary Closure Greetings

      364
      • Touch-Tone Gate Off—Monolingual

        364
      • Touch-Tone Gate On—Monolingual

        364
      • Touch-Tone Gate Off—Bilingual

        365
      • Touch-Tone Gate On—Bilingual

        365
    • Voice Mail Greetings

      366
    • Personal Mailbox Greetings

      367
    • General Mailbox Greetings

      368
  • Default Menus

    368
    • Day/Night Main Menu

      369
      • Touch-Tone Gate On—Monolingual and Bilingual

        369
      • Touch-Tone Gate Off—Monolingual

        369
      • Touch-Tone Gate Off—Bilingual

        370
• D. Letter Key and Class of Service Table

  372
  • Letter Key

    372
  • Class of Service Table

    373
• Glossary

  374
• Index

  379
  • A

    379
  • B

    379
  • C

    380
  • D

    381
  • F

    382
  • G

    382
  • H

    383
  • I

    384
  • K

    384
  • L

    384
  • M

    385
  • N

    387
  • O

    387
  • P

    388
  • Q

    390
  • R

    390
  • S

    390
  • T

    393
  • U

    394
  • V

    394
  • W

    394
• Programming Hierarchy Diagrams

  395