Referências técnicasíndice analíticoCisco Prime Service Catalog 10.0 Configuration Guide1Contents3Preface13Objectives13Audience13Document Organization13Conventions14Obtaining Documentation and Submitting a Service Request15Organization Design17Overview17Accessing Organization Designer17Organization Designer Home Page18Navigation18Search18Home Page Search18Component-Specific Search19Maintaining Organizational Entities20Creating an Entity20Copying an Existing Entity20Deactivating an Entity21Deleting an Entity21Administration21Organizational Entities and their Relationships22Directory Integration and Organizational Entities22Organizational Units23Maintaining Organizational Units23Service Teams23Business Units23Maintaining an Organizational Unit23Deactivating Organizational Units24Configuring Organizational Units24Organizational Unit Hierarchies24OU Members25Functional Positions26Organization-Level Authorization27Permissions27Roles28Administration29Groups30Configuring Groups30Configuring General Group Information31Adding or Removing Subgroups31Members31Roles32Using Groups in Service Design32Queues35Tips for Working with Queues35Configuring Queues35Configuring General Queue Information35Queue Organizational Units36Queue Contact36Queue Calendar37Queue Permissions37People38Creating New People38Configuring People39General Person Information39Assigning Organizational Units to People40Address Information41Contact Information41Extensions42Configuring a Person's Calendar43Assigning Permissions to a Person44Assigning Roles to a Person45Deactivating a Person45Deleting a Person45Functional Positions46Creating a New Functional Position47Modifying a Functional Position47Deleting a Functional Position48Roles48Role Hierarchy48System-Defined Roles49”Anyone” and “Site Administrator” Roles51Searching for Roles52Configuring Roles52Assigning Members to a Role53Roles with Object-Level Permissions54Custom Roles55General Role Information56Role Hierarchies56Assigning Role Capabilities57Capabilities for My Services, Service Catalog, and Order Management57Capabilities for Service Designer58Capabilities for Service Link59Capabilities for Reporting59Capabilities for Service Manager60Capabilities for Organization Designer60Capabilities for Administration61Capabilities for Catalog Deployer62Capabilities for Service Item Manager62Capabilities for Portal Manager and Portal Designer63Assigning Permissions63Modifying an Existing Role67Assigning Permissions to People with Custom Roles68Usage Scenarios to Create Sample Custom Roles68Support Team68Organization-Specific Service Team Administrator69Support Team for an External Application69Distributed Service Design69Support for Web Services70User Profiles71Overview71Information71Preferred Language72Calendar72Preferences72Site Administration75Overview75Administration Home75Directory Integration76Site-Wide Authorizations76Setting Up an Authorization Structure76Enabling Authorizations76Specifying Authorization Details77Escalations81Email Templates82Viewing Email Templates82Configuring Templates83Using Namespaces83Lists83Language84Site Settings84Customizations85Asynchronous Submission/Last Approval85Browser Cache Setting86JMS Credentials86Common Settings87Style-Related Settings88Directory Integration-Related Settings88Historical Requisition Partitioning88Preparing for Historical Requisition Partitioning89Considerations for Datamart89Key Settings for Historical Requisition Processing89Catalog Deployer-Related Settings90My Services Settings90Form Monitor92Authorizations Portlet92Service Items Portlet92Requisitions Portlet93Common Tasks Portlet93My Services Portlets93Service Manager Settings94Service Link Settings95Person Popup95Entity Homes96Debugging97Debugging Settings97Monitor for Asynchronous Submission Messages97Custom Styles97Defining a Custom Style98Enabling Custom Style Sheets and Headers/Footers99Data Source Registry99Support Utilities100Logs and Properties100Log and Destination Folder Settings101View and Download Files103Purge Utilities104Performance Considerations for Executing Purge105Version History105Form Data Viewer105Adjusting Columns106Resizing a Column106Moving a Column106Sorting a Column106Hiding or Showing Columns107Undelivered Email107Run Processes107Recommendation for Datamart108Custom Style Sheets111Overview111Custom Style Sheets111Overview111Prerequisites112Customizing Built-In Modules112Customizing User-Defined Portals113Example113Defining a Custom Style113Enabling Custom Style Sheets and Headers/Footers114Modifying Customizations with Browser Cache Enabled115Customizing Styles for Service Catalog Module115Customizing Styles for MyServices Module117Page Headers117Navigation Bars118Buttons118Service Forms118Preserving Customizations119Known Errors and Omissions120Unknown Errors and Omissions120Upgrading from Previous Versions121Style Summary and Recommended Practices121Style Summary – Built-In Modules121Style Summary – User-Defined Modules126Recommended Practices127Example Screenshot, and What Each Style Specifically Affects128Custom Headers and Footers128Overview128Procedure128Customizing Page Headers and Footers129System Administration131Overview131Intended Audience131Terminology132Startup and Shutdown Procedures132JBoss132WebSphere132WebLogic132Restarting Cognos Server132Restarting using Cognos Configuration Manager133Restarting using Windows Services133Ongoing Infrastructure Maintenance Tasks133Backup Methodology133Application Server Tuning133Configuring Service Catalog Compression133Java Memory Settings134JMS Queue Connection Factory Settings135Upgrading/Replacing the JDK135Database Tuning135Specific Recommendations for Service Catalog136Tuning Oracle136Gather Statistics on the Database136Histogram Analysis136Tuning SQLServer137Sizing Cognos Database Components138OLTP Database Tables139Performing Application Housekeeping140Historical Requisition Partitioning140Preparing for Historical Requisition Partitioning140Considerations for Datamart140Key Settings for Historical Requisition Processing141Requisition Purge142Overview142Preparations142Using the Scripts142Clearing Purge Filter Criteria143Adding Purge Filter Criteria143Performing a Dry Run for Requisition Purge144Performing the Requisition Purge145Workflow Purge145Running the Utility on an Oracle Database146Running the Utility on an SQL Server Database146Service Link Messages Purge147Running the Utility on an Oracle Database148Running the Utility on an SQL Server Database148Undelivered Emails149Managing the Application149The Basics149Deploying the Application149Restarting the Server149Key Configuration Files149newscale.properties150rcjms.properties150integrationserver.properties150Managing Logs150Sample Log File Entries151WebSphere Logging151WebLogic Logging152JBoss Logging152Data Sources152Creating “Backing Tables” for External Dictionaries153Sample SQL Listing to Create a Backing Table153Applying Maintenance Releases and Patches153Configuring Service Export via SSL or NTLM153Cisco Prime Service Catalog Cached Data154Site Configuration Settings154Business Engine Caching155Cisco Prime Service Catalog Data Security155Database Security155Configuration Files155URLs155Application Security156Setting up Secure LDAP156SSL156Removal of CGI support in Advanced Reporting156Cross-Site Scripting156Form Data Security156Reporting156Reporting Batch Programs156Form-Data Extraction Script157Escalation Manager158Service Manager158Service Catalog Installation158Multicast Settings159Testing Multicast Connectivity160Test 1 – Can Node1 talk to Node2?160Test 2 – Can Node2 talk to Node1?160Managing Integrations160Integration Types160Data-level Integration using Directory Integration160Application-level Integration using Single Sign-On160Form-level Integration using Interactive Service Forms (ISF) and Active Form Rules160Task-level Integration using Service Link160Requisition-level Integration using Web Services RAPI161Directory Integration161Directory Mappings161Custom Mappings162Custom Code162Single Sign-On162Single Sign-On Troubleshooting162Single Sign-On: Configuring NTLM162Requirements162Interactive Service Forms (ISF)163Active Form Rules163Service Link163Including Custom Content during Installation163Overview163How the Installer Works164Including Custom Content during Installation164Implementation-Wide Custom Files165Database Scripts165External Dictionaries165Patches165Catalog Deployer and Configuration Management166Recommended Process for Copying a Database166Export Source166Import to Target167Configuring SSL for Service Link Inbound Documents167Overview167Secure vs. Nonsecure Port168Clustered vs. Nonclustered Environment168Creating a Certificate Keystore168Installing the Keystore for the Application Server169JBoss 7.1.1169WebLogic 10.3171For a clustered WebLogic environment only174WebSphere 7175Locating Secure Port Number and Keystore for WebSphere Server175Using the “default” certificate180Using the “slkeystore.jks” file181For a clustered WebSphere environment only184Configuring SSL for Service Link Outbound Documents186Overview186Outbound URL187Importing the Signer Certificate to a Trusted CA Keystore187JBoss 7.1.1188WebLogic 10.3189WebSphere 7189Troubleshooting195Commonly Monitored Traces and WebSphere Tracing195Commonly Monitored Traces195For Database Interactions195For LDAP Interactions195For Clustering Issues195Enabling WebSphere Tracing195Limiting Outbound Email196Ways to Limit Outbound Email196Controlling Email Generation196Environment/Platform Overview197When to Call the Cisco Technical Assistance Center (TAC)197Collecting Troubleshooting Information197Site Debugging197Service Link Log Files198Performance198Service Design and Platform Dependence198How to Reach Product Support198Errors199Error Log Locations199Error Conditions and Error Codes199Failure to perform Asynchronous Submit/Authorization200Application Server Loses Connection to the Database200Failure to Connect to the LDAP Server – Incorrect Port200Failure to Connect to the LDAP Server – Incorrect Hostname201Failure to Connect to the LDAP Server – LDAPException 32201Failure to Connect to the LDAP Server – LDAPException 49201Failure to Connect to the LDAP Server201Failure to Connect to the LDAP Server202Failure to Authenticate with the LDAP Server202Attribute Name is Mapped Incorrectly202User Base DN in LDAP Server is Missing202Failure to Connect to the LDAP Server in SSL Mode203Failure to Connect to the LDAP Server in SSL Mode203“Common OU for new users” Configuration Value is Missing203User Cannot be Found in the LDAP Server204Failure to Connect to a Referral LDAP System204Failure to Connect to the External Data Dictionary Database204Lost Connection to the Database204Failure to Connect to the External Data Dictionary Database205Sample Environment Matrix205Index211Tamanho: 7 MBPáginas: 216Language: EnglishAbrir o manual
Guia Da Instalaçãoíndice analíticoBrowser_Requirements1Web_Server_Requirements2Application_Server_Requirements3Database_Requirements4LDAP_Requirements5Recommended_Platform6Tamanho: 200 KBPáginas: 6Language: EnglishAbrir o manual
Guia Da Instalaçãoíndice analíticoCisco Prime Service Catalog 10.0 Installation Guide1Contents3Preface9Installation and Configuration Guide13Overview13Related Documentation13Prerequisites and Installation Overview14Deployment Topology14Software Requirements15Software Configuration Prerequisites16Browser16Application Server17Web Server17Internet Information Service (IIS) with JBoss18Java Development Kit18Database18LDAP18IBM Cognos19Other Miscellaneous Settings19Hardware Requirements19Sizing19Minimum Hardware Requirements for Application Server Host20Minimum Hardware Requirements for Web Server Host20Minimum Hardware Requirements for Database Host20Minimum Hardware Requirements for Reporting Server Host20Overview of Installation Process21Configuring Database21Configuring Oracle22catcio.sql Package22Redo Logs22Unicode Character Set22Creating Tablespace and User for RequestCenter Database22Configuring Microsoft SQL Server23Default Instance Versus Named Instance23Mixed-Mode Authentication23Creating RequestCenter Database and Login User24Database Information Worksheet25Preinstallation Configuration for JBoss26Installing Java26Installing JBoss Software27Preparing IIS Web Server27Application Server Information Worksheet28What's Next?28Preinstallation Configuration for WebLogic28Installing Java29Downloading Service Catalog Software Image30Installing Custom Java Libraries30Creating a Managed WebLogic Server32Setting the Arguments for Java Virtual Machine34Configurations for WebLogic Cluster35Configuring JMS Server35Creating a Persistent Store36Creating a JMS Server36Creating a JMS Module36Creating Connection Factory37Creating JMS Templates37Creating Queues37Configuring JDBC Data Sources38Restarting WebLogic Server41What's Next?44Preinstallation Configuration for WebSphere45Downloading Service Catalog Software Image45Installing Custom Java Library46Creating a WebSphere Server46Setting the Arguments for Java Virtual Machine47Configuring the DISPLAY Property (for UNIX or Linux Only)48Getting Port Numbers48Configurations for WebSphere Cluster49Configuring Virtual Host49Configuring JMS Server50Creating Bus51Creating Queue Connection Factory52Creating Queues52Configuring J2C Authentication Data53Configuring JDBC Data Sources54Creating JDBC Provider54Creating REQUESTCENTERDS Data Source55Starting WebSphere Server57Application Server Information Worksheet58What's Next?60Running the Service Catalog Installer60Before You Begin61Executing Setup61How to Use the Installation Wizard62Scenario 1: New Typical Installation62What’s Next65Scenario 2: New Custom Installation65Whats’s Next69Reference Tables for Installation Procedures69Postinstallation Configuration for JBoss80Starting JBoss Server on Windows80Starting JBoss Server on Linux81Configure JBoss As Windows Service82Verifying Your Installation82Postinstallation Configuration for WebLogic83Extracting WAR Files83Deploying RequestCenter.war83Deploying ISEE.war84Verifying Your Installation85Configuring Web Server85Postinstallation Configuration for WebSphere86Deploying RequestCenter.war86Deploying ISEE.war91Starting Service Catalog Applications96Verifying Your Installation96Configuring Web Server97Regenerating Plugin Config File97Reporting Guide99Overview99Intended Audience99Cognos Application Server Requirements100Operating Systems100Memory and Disk Space100Internet Information Services (IIS)100Internet Explorer101Database Client Connectivity101Other Requirements102Cognos Database Server Requirements102Creating Datamart and ContentStore Databases for Oracle103Creating Datamart and ContentStore Databases for Microsoft SQL Server104Sizing the ContentStore Database105Installing Cognos Software106Downloading Cognos Software106Installing Cognos Business Intelligence Server106Installing Cognos Data Manager107Installing Cognos Fix Pack 4108Copying the Oracle JDBC Driver109Installing Reporting109Executing Reporting Setup109How to Use the Installation Wizard110Running the Reporting Installation Wizard110Executing create_datasource.cmd119Importing Service Catalog Reports120Restart the Service Catalog Application120Configuring Advanced Reporting121Postinstallation Tasks122Postinstallation Tasks for Reporting122Postinstallation Tasks for Advanced Reporting122Configuring the Time Zone123Upgrade Guide127Overview127Audience127Upgrading Service Catalog127Overview127Release Upgrade Path127Limitations and Notes128What is Upgraded129What is Not Upgraded129Assumptions and Best Practices129Prerequisites129High-Level Upgrade Methodology130Upgrading to Service Catalog Release 10.0131Overview131I. Performing Preupgrade Tasks132II. Preparing the Upgrade Environment133III. Run the Installation Wizard to the Validation Page134iV Understanding Validations135V. Validating Schema138VI. Validating Data138VII. Repairing the Database139VIII. Completing Installation139IX. Performing Postupgrade Tasks139Upgrading Reporting140Performing Preupgrade Tasks for Reporting140Backing Up Data Mart and Content Store Artifacts140Uninstalling Cognos 8.4. Components141Installing Cognos 8.4.1141Running the Reporting Installer for Upgrade141Performing Postupgrade Tasks for Advanced Reporting141Advanced Configuration and Troubleshooting Tips for Cognos143Overview143Miscellaneous Configuration143Configuring Client Browsers to View a Report as Excel143Configuring Cognos Memory Usage144Setting the Timeout Interval on IBM Cognos 8 Server144Understanding Roles145Roles for Accessing Reporting Features145Moving Reports from Development to Production Environments146Prerequisites146Creating an Export File147Import the Exported File148Modifying Form Data Reporting Configuration149Launching the FDR Configurator149How to Use the Configuration Wizard150Running the FDR Configurator Wizard150Configuring HTTPS for Cognos156Overview of SSL support in Cognos Server156Prerequisites and Assumptions156Importing IIS Server Certificate to the Cognos Server157Configuring Cognos 8.4.1 for SSL157Changes to newscale.properties for SSL159Verification159Troubleshooting160CAM_AAA_Authenticate Failed160Logon failed (401 Unauthorized) while execution of batch scripts under (<requestcenter.destination>/Cognos/bin)161Unable to log onto Service reporting modules162Custom Reports Data Model does not exists error when clicking on the Ad-Hoc Reporting link in Request Center163Unable to Start Cognos 8 Service and Dispatcher Errors163Configuration of Cognos8 Service hangs and does not start up166Import_reports.cmd fails while upgrading168Update_datamart.cmd fails (For SQL Server Database)169publish_fdr_pkg.cmd fails even After create_model.cmd runs Successfully169How to find the Report URL170How to change the reports home page from default List View to Details View171Index173Tamanho: 3 MBPáginas: 176Language: EnglishAbrir o manual