Manual Do Utilizadoríndice analíticoTable of Contents5Conference Profiles17Conferencing Modes19Standard Conferencing19Supplemental Conferencing Features21Viewing Profiles22Profile Toolbar23Defining Profiles24Modifying an Existing Profile39Deleting a Conference Profile40Additional Conferencing Information41Video Session Modes41Dynamic Continuous Presence (CP) Mode41High Definition Video Switching Mode42Continuous Presence (CP) Conferencing42Video Resolutions in CP43Additional Video Resolutions in MPM+ Mode44Additional Intermediate Video Resolutions44Video Display with CIF, SD and HD Video Connections45Setting the Maximum CP Resolution for Conferencing45CP Conferencing with H.263 4CIF46H.263 4CIF Guidelines47High Definition Video Switching48HD VSW Guidelines48Enabling HD Video Switching49Modifying the HD Video Switching Threshold Bit Rate49Creating a High Definition Video Switching Profile49Monitoring High Definition Video Switching Conferences51H.23952Content Transmission Modes52Content Protocol53Defining Content Sharing Parameters for a Conference54Sending Content to Legacy Endpoints56Guidelines for Sending Content to Legacy Endpoints56Interoperability with Polycom CMA and DMA57Content Display on Legacy Endpoints58Enabling the Send Content to Legacy Endpoints Option59Changing the Default Layout for Displaying Content on Legacy Endpoints60Stopping a Content Session62Lecture Mode64Enabling Lecture Mode64Enabling the Automatic Switching64Selecting the Conference Lecturer65Lecture Mode Monitoring66Closed Captions69Enabling Closed Captions70Media Encryption71Encryption Flag Settings74Enabling Encryption in the Profile74Enabling Encryption at the Participant Level (IP Only)75Monitoring the Encryption Status76LPR – Lost Packet Recovery77Packet Loss77Causes of Packet Loss77Effects of Packet Loss on Conferences77Lost Packet Recovery77Lost Packet Recovery Guidelines78Enabling Lost Packet Recovery78Monitoring Lost Packet Recovery79Telepresence Mode81RMX 2000 Telepresence Mode Guidelines81System Level81Conference Level82Room (Participant/Endpoint) Level82RPX and TPX Video Layouts83Enabling Telepresence86Conference Level86Room (Participant/Endpoint) Level87Saving an Ongoing Conference as a Template88Starting an Ongoing Conference From a Template89Cascading Conferences - Star Topology90Enabling Cascading92Creating the Cascade-enabled Entry Queue92Creating the Dial-out Cascaded Link94Enabling Cascaded Conferences without Password97Monitoring Cascaded Conferences98Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX99Cascading Conferences - H.239-enabled MIH Topology100MIH Cascading Levels100MIH Cascading Guidelines101Master and Slave Conferences101Video Session Mode, Line Rate and Video Settings102H.239 Content Sharing103Setting up MIH Cascading Conferences104RMX to RMX Cascading104MGC to RMX 2000 Cascading112Starting and Monitoring MIH Cascading Conferences122Monitoring Participants in an MIH Cascaded Conference122Viewing Participant Properties124Meeting Rooms125Meeting Rooms List126Meeting Room Toolbar & Right-click Menu128Creating a New Meeting Room129Entry Queues, Ad Hoc Conferences and SIP Factories131Entry Queues131Defining a New Entry Queue133Listing Entry Queues137Modifying the EQ Properties138Transit Entry Queue138Setting a Transit Entry Queue138Ad Hoc Conferencing140Gateway to Polycom® Distributed Media Application™ (DMA™) 7000141SIP Factories142Creating SIP Factories142Address Book145Viewing the Address Book146Displaying and Hiding the Address Book146Adding a Participant to the Address Book148Adding a new participant to the Address Book Directly148Adding a Participant from an Ongoing Conference to the Address Book156Modifying Participants in the Address Book157Deleting Participants from the Address Book158Searching the Address Book158Filtering the Address Book159Participant Groups161Adding a New Group to the Address Book161Deleting a Group from the Address Book162Modifying a Group in the Address Book163Importing and Exporting Address Books164Exporting an Address Book164Importing an Address Book165Integrating the Polycom CMA™ Address Book with the RMX166Reservations169Guidelines169System169Resources169Reservations171Using the Reservation Calendar172Toolbar Buttons172Reservations Views173Week View174Day View174Today View174List View175Changing the Calendar View176Scheduling Conferences Using the Reservation Calendar178Creating a New Reservation178Managing Reservations186Guidelines186Viewing and Modifying Reservations186Using the Week and Day views of the Reservations Calendar186Deleting Reservations188Searching for Reservations using Quick Search189Operator Assistance & Participant Move191Operator Conferences191Defining the Components Enabling Operator Assistance193Defining a Conference IVR Service with Operator Assistance Options194Defining an Entry Queue IVR Service with Operator Assistance Options197Defining a Conference Profile for an Operator Conference199Defining an Ongoing Operator Conference206Saving an Operator Conference to a Template211Starting an Operator Conference from a Template212Monitoring Operator Conferences and Participants Requiring Assistance213Requesting Help213Participant Alerts List215Moving Participants Between Conferences215Moving Participants217Conference Templates219Guidelines219Using Conference Templates221Toolbar Buttons222Creating a New Conference Template223Creating a new Conference Template from Scratch223Saving an Ongoing Conference as a Template230Saving an Operator Conference to a Template230Starting an Ongoing Conference From a Template232Starting an Operator Conference from a Template233Scheduling a Reservation From a Conference Template234Deleting a Conference Template236Conference and Participant Monitoring237General Monitoring238Conference Level Monitoring239Monitoring Operator Conferences and Participants Requiring Assistance247Requesting Help247Participant Alerts List249Participant Level Monitoring250IP Participant Properties251Monitoring ISDN/PSTN Participants261Recording Conferences269Configuring the RMX to enable Recording269Defining the Recording Link269Enabling the Recording Features in a Conference IVR Service271Enabling the Recording in the Conference Profile272Managing the Recording Process274Using the RMX Web Client to Manage the Recording Process274Using DTMF Codes to Manage the Recording Process276Conference Recording with Codian IP VCR277Users, Connections and Notes279Listing Users280Adding a New User281Deleting a User282Changing a User’s Password283Connections284Viewing the Connections List284Notes285Using Notes285Network Services287IP Network Services288Management Network (Primary)288Default IP Service (Conferencing Service)288Modifying the Management Network289Modifying the Default IP Network Service295IP Network Monitoring310ISDN/PSTN Network Services314Adding/Modifying ISDN/PSTN Network Services315Obtaining ISDN/PSTN required information315Modifying an ISDN/PSTN Network Service323IVR Services325IVR Services List326IVR Services Toolbar327Adding Languages328Defining a New Conference IVR Service333Defining a New Conference IVR Service333Entry Queues IVR Service351Defining a New Entry Queue IVR Service351Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service356Modifying the Conference or Entry Queue IVR Service Properties357Replacing the Music File358Adding a Music File358Creating Audio Prompts and Video Slides360Recording an Audio Message360Creating a Welcome Video Slide364Default IVR Prompts and Messages365Volume Control of IVR Messages, Music and Roll Call369The Call Detail Record (CDR) Utility371The CDR File372CDR File Formats372CDR File Contents373Viewing, Retrieving and Archiving Conference Information375Viewing the Conference Records375Refreshing the CDR List376Retrieving and Archiving Conference CDR Records377Gateway Calls379Call Flows379Direct Dialing379Gateway IVR384Interoperability with CMA387Connection Indications388Gateway Functionality389Configuring the Gateway Components on the RMX390Defining the IVR Service for Gateway Calls390Defining the Conference Profile for Gateway Calls394Defining the Gateway Profile395Displaying the Connection Information - System Configuration399Monitoring Ongoing Gateway Sessions400Gateway Session Parameters400Connected Participant Parameters401Dialing to Polycom® DMA™ 7000402Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room403RMX Administration and Utilities405RMX Manager405Installing RMX Manager405Running RMX Manager408System and Participant Alerts410System Alerts411Participant Alerts413System Configuration414Modifying System Flags414LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values421Manually Adding and Deleting System Flags423Auto Layout Configuration434Customizing the Default Auto Layout434RMX Time437Altering the clock437Resource Management439Resource Capacity439Resource Capacity Modes440Resource Usage441Video/Voice Port Configuration443Flexible Resource Capacity Mode443Fixed Resource Capacity444Configuring the Video/Voice Resources in MPM Mode445Configuring the Video/Voice Resources in MPM+ Mode446Flexible Resource Capacity446Forcing Video Resource Allocation to CIF Resolution450Resource Report452Displaying the Resource Report452Resource Report Display in Flexible Resource Capacity Mode™453Resource Report in Fixed Resource Capacity Mode™455ISDN/PSTN456Port Usage457Setting the Port Usage Threshold457Port Usage Gauges458Port Gauges in Flexible/Fixed Capacity Modes459System Information460SNMP (Simple Network Management Protocol)463Detailed Description463MIB (Management Information Base) Files463Private MIBS463Support for MIB-II Sections464The Alarm-MIB464H.341-MIB (H.341 – H.323)464Standard MIBs464Traps466Status Trap Content467Defining the SNMP Parameters in the RMX468Multilingual Setting474Customizing the Multilingual Setting474Software Management475Using Software Management475Notification Settings477Logger Diagnostic Files479Auditor482Auditor Files482Auditor Event History File Storage482Retrieving Auditor Files483Auditor File Viewer485Audit Events488Alerts and Faults488Transactions489ActiveX Bypass492Installing ActiveX492Resetting the RMX494Hardware Monitoring497Viewing the Status of the Hardware Components497HW Monitor Pane Toolbar499Viewing Hardware Component’s Properties500Diagnostic Mode509Performing Diagnostics509Diagnostics Monitoring512MCU Monitor512Cards Monitor513Error Buffer514Disconnection Causes515IP Disconnection Causes.515ISDN Disconnection Causes524Alarms and Faults533Alarms533CDR Fields - Unformatted File547The Conference Summary Record549Event Records551Standard Event Record Fields551Event Types552Event Specific Fields562Disconnection Cause Values601MGC Manager Events that are not Supported by the RMX 2000605Ad Hoc Conferencing and External Database Authentication607Ad Hoc Conferencing without Authentication608Ad Hoc Conferencing with Authentication609Entry Queue Level - Conference Initiation Validation with an External Database Application610Conference Access with External Database Authentication612Conference Access Validation - All Participants (Always)613Conference Access Validation - Chairperson Only (Upon Request)615System Settings for Ad Hoc Conferencing and External Database Authentication617Ad Hoc Settings617Authentication Settings617MCU Configuration to Communicate with an External Database Application619Enabling External Database Validation for Starting New Ongoing Conferences621Enabling External Database Validation for Conferences Access622Participant Properties Advanced Channel Information623Secure Communication Mode627Switching to Secure Mode627Purchasing a Certificate627Installing the Certificate629Creating/Modifying System Flags631Enabling Secure Communication Mode631Alternate Management Network632Securing an External Database633Configuring Direct Connections to RMX635Management Network (Primary)635Alternate Management Network635Configuring the Workstation636Connecting to the Management Network640Connecting to the Alternate Management Network642Connecting to the RMX via Modem643Procedure 1: Install the RMX Manager643Procedure 2: Configure the Modem643Procedure 3: Create a Dial-up Connection644Procedure 4: Connect to the RMX649Setting the RMX for Integration Into Microsoft OCS Environment651Configuring the OCS for RMX 2000652Setting the Trusted Host and Static Route for RMX in the OCS652Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation657Retrieving the Certificate from the OCS to the RMX Workstation663Optional. Creating the Certificate Password File (certPassword.txt)666Optional. Setting the Static Route & Trusted Host for RMX in the Load Balancer Server667Configuring the RMX 2000 for Microsoft OCS 2007 Integration669Modify the RMX Management Network Service to Include the DNS Server669Defining a SIP Network Service in the RMX671Polycom RMX System Flag Configuration675Dialing to an Entry Queue, Meeting Room or Conference678Active Alarms and Troubleshooting679Active Alarms679Troubleshooting681Known Issues681Tamanho: 10 MBPáginas: 682Language: EnglishAbrir o manual
