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Mitel NuPoint Messenger Technical Documentation - Release 7.0

 

• NuPoint 

Fax 

• Integrations 

• NP 

Forms 

• 

NP Net Digital Network 

• NP 

Receptionist 

Note:  NP Receptionist and NuPoint Agent can work in the same line group as the NuPoint Voice 

application, depending on your integrations. Most other optional features use different line groups. 

Almost all the functions and capabilities in a standard NuPoint Messenger server are available to 
hearing-impaired mailbox owners and callers. NP TDD is an optional feature that you can 
configure at any NuPoint Messenger server site where a TDD machine is installed. 

These characteristics of NuPoint Messenger server software are common to all applications. By 
configuring the modifiers, the capabilities and behavior of the application can change. 

Most modifiers are introduced in the NuPoint Voice Application chapter. 

The NuPoint Messenger server has two different kinds of configuration, online and offline 
configuration. 

Offline configuration

 handles server settings that cannot be changed immediately. 

This includes setting up line groups. 

Online configuration

 includes the remainder of server 

settings that can be modified at any time. However, since many offline and online configuration 
settings work together, there are two kinds of online configuration as well: the active and the 
inactive configuration. The 

active configuration

 is the online configuration currently in use, and 

any changes you make to it take effect immediately. The 

inactive configuration

 is the online 

configuration that is in reserve, and this option should be used when you also make changes in 
the offline configuration. Then activate the configuration to implement all the changes you made, 
both online (inactive) and offline. 

A 

line group

 is a set of one or more incoming telephone lines, which come into line card ports on 

the server hardware. Each application you use must be assigned to its own line group (except for 
NP Receptionist and NuPoint Agent). Any of the various operations involving outdials can, 
however, use the same line group assigned to the Pager application. Most of the modifications 
you may want to make to an application are made to its line group. 

To configure each application, you must define its dialing plan, which is the structure of how the 
mailboxes are numbered. Related features include which key a user presses to speak to a 
system attendant, or to use call placement. 

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